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Cannot install Adobe Flash plugin--FAQ no help

Posted

Installation instructions in FAQ are no longer current at Adobe's download site. Downloaded correct version of Flash and ran install program. Program knew it was installing in FF and asked that I shut off FF. Did so and program ran, saying install completed, but plugin does not appear in list and cannot run speedtest.net, which asks for v.10 of Flash.

Installation instructions in FAQ are no longer current at Adobe's download site. Downloaded correct version of Flash and ran install program. Program knew it was installing in FF and asked that I shut off FF. Did so and program ran, saying install completed, but plugin does not appear in list and cannot run speedtest.net, which asks for v.10 of Flash.

Chosen solution

You have a current version of Adobe Flash installed. Look in Add-ons > Plugins. The current version is Shockwave Flash 10.3.181.26. Adobe's latest Flash does not show the last 2 digits when the plugins are shown in your posting (click "More system details..." to the right of your original question, scroll to the bottom and look for Shockwave Flash).




You need to update the following. The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question.

  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  1. Check your plugin versions on either of the following links':
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • np-mswmp
  • SwiftView ZHP Plug-In for non-IE web browsers Version 8.3.5.1
  • Google Gadget Plugin 5.7.712.19360
  • Musicnotes Viewer plugin 1.17.3 For more information visit Musicnotes.com
  • 1.9.0042.0
  • DjVu Plug-In(external version 6.1.4.2013)
  • 2.0.0048.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • 12.0.1.633
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Mycamera Plugin
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

None except behavior of speedtest.net

Helper7677 165 solutions 1653 answers

Chosen Solution

You have a current version of Adobe Flash installed. Look in Add-ons > Plugins. The current version is Shockwave Flash 10.3.181.26. Adobe's latest Flash does not show the last 2 digits when the plugins are shown in your posting (click "More system details..." to the right of your original question, scroll to the bottom and look for Shockwave Flash).




You need to update the following. The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question.

  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  1. Check your plugin versions on either of the following links':
  2. Update Shockwave for Director
    • NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
    • When the download is complete, exit Firefox (File > Exit)
    • locate and double-click in the installer you just downloaded, let the install complete.
    • Restart Firefox and check your plugins again.
    • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
You have a current version of Adobe Flash installed. Look in Add-ons > Plugins. The current version is Shockwave Flash 10.3.181.26. Adobe's latest Flash does not show the last 2 digits when the plugins are shown in your posting (click "More system details..." to the right of your original question, scroll to the bottom and look for Shockwave Flash). <br /> -------------------------- <br /> '''You need to update the following.''' The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question. *Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615 #'''''Check your plugin versions''''' on either of the following links': #*http://www.mozilla.com/en-US/plugincheck/ #*https://www-trunk.stage.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #*There are plugin specific testing links available from this page: #**http://kb.mozillazine.org/Testing_plugins #'''Update Shockwave for Director''' #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it). #*When the download is complete, exit Firefox (File > Exit) #*locate and double-click in the installer you just downloaded, let the install complete. #*Restart Firefox and check your plugins again. #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox

Question owner

Perfect. Every bit of info I needed and then some. One problem I had missed was that popup blocker was preventing use of JavaScript on that page (Windows taskbar was hiding it), so you helped me find an operator error.

Perfect. Every bit of info I needed and then some. One problem I had missed was that popup blocker was preventing use of JavaScript on that page (Windows taskbar was hiding it), so you helped me find an operator error.