Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get a banner to show, but the banner tabs still work

  • 20 replies
  • 3 have this problem
  • 125 views
  • Last reply by bikerart

more options

My home page has a banner on the top, which includes tabs for support, web mail, contact us ,etc. The banner box is blank, but because I know where the tabs in the banner are I can still use them. I had the same problem on my old XP laptop. I also have it from time to time on my Vista PC.

Other symptoms along with this problem are, Yahoo mail will not load, and on Facebook I can't enter comments ( I can enter the comment , but it will not post when I hit enter.) I used to be able to exit Mozilla and reboot and it would go away for awhile on the other laptop and PC, but now I can't stop it from happening every time on this one. I have FF4, just d/l it, I allowed pop ups, all to no avail.

I have Norton 360 on all puters, along with System Mechanic, but this happened when I used Kaspersky and a different registry cleaner on the XP laptop only.

Modified by bikerart

Chosen solution

I think it's from:

Tools > Options > Advanced, General "mini-tab"

"Warn me when web sites try to redirect..."

Read this answer in context 👍 0

All Replies (20)

more options

Your banner may be missing its background image, resulting in white text on a white background. This article has a number of troubleshooting steps to try for that problem: Images or animations do not show | Troubleshooting | Firefox Help.

Regarding the other issues, they don't sound related. They could be caused by an add-on. Have you tried Firefox's Safe Mode to see whether you can use Facebook and Yahoo mail normally?

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it?

more options

No, that did not do it. I am positive the the problems are related. I never ever have loading problems with yahoo or the Facebook thing, when I can see everything in my home page. This does not happen with IE, but I do not want to run IE

Modified by bikerart

more options

Can you post a link?


Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Windows Accessibility settings.

more options

members.whiz.to is the site page. I tried to copy the page but it will not load as showing. if you get there look for the top banner and the tabs below

more options

You can see all images on the page if you change browsers for a while. I am on IE right now and all is fine. Can get Yahoo mail and Facebook to work.

more options

I get a login page, so maybe attach a pair of screenshot to show what you see.


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If images are missing then check that you aren't blocking images from some domains.
See:

  • Check the permissions for the domain in the current tab in Tools > Page Info > Permissions
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in Tools > Options > Content: Load Images > Exceptions
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images)

There are also extensions (Tools > Add-ons > Extensions) that can block images.

more options

I finally got my wife to show me the snipping tool. I was trying to save a print screen and was going nowhere. So here it is. Remember that all the tabs under the box are functional.

more options

What do you see in Tools > Page Info > Media abut that image if you open the right-click context menu of that image and select View Image Info ?

Is that image grayed ?

Can you open that image in a tab if you copy the content of the location field of that image and paste it in the Firefox location bar?

Click the URL in the location field of that image and press Ctrl+A and Ctrl+C to copy the link text to the clipboard.

more options

The location is greyed out. I put the link for the top bar in the URL bar and it would not open.

http://members.whiz.to/images/top_01.gif this is the address for the top of the page.

more options

That image loads for me when I click the link in your reply. I'm also using Fx4.0.1 on Windows 7. cor-el has listed the usual tips for troubleshooting images in an earlier reply.

---

You may have an add-on that is causing these problems. One method of diagnosis is Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Do the sites work normally in safe mode?

---

Oh, wait, I already suggested that. Can you confirm that you tried it?

Modified by jscher2000

more options

Yes I did try it and it had the same result.

more options

Do you have security software (firewall) that can block (GIF) images?

more options

BTW. I can load yahoo mail only after it says" opps can't load", so I hit try again and it loads. On Facebook, as long as I can't get the top image on the home page, I can write in the status box's but when I hit enter the status or any other remark does not load. So no updating anything for me on FB as long as I run FF.

more options

OK I went to Norton 360 and turned off the" browser protection". Restarted FF and now I get the whole page. Now what does this make me vulnerable too? Maybe I should have a chat with Symantec.

more options

Whow, I went to Symantec Norton and got on the chat line, I spent 45 mins. and the guy in India did not have a clue about what was going on. So I let them control my pc and I went to show them what happens when I have the browser protection was on and when I went to turn protection back on is was on!!!

The .gif file on the top of my home page shows up, I can get to Yahoo mail and I can post on Facebook.

A funny thing that was happening after I turned the protection off was FF would not allow me to refresh a page, curious.

This is the biggest case of FM that I have experienced since I retired from Xerox in 03

more options

I know it sounds crazy, but this is not the only time I've heard that changing a setting and then changing it back fixes a problem. The software equivalent of turning it off and on again. So it's fixed now?

more options

Looks like things are almost normal now, the only thing I have now is this, showing up on one of my pages. I click allow and it re-pops back up again, never ending unless I close the box.

more options

Damn this snipping tool program is great for showing you what it going on.

more options

Chosen Solution

I think it's from:

Tools > Options > Advanced, General "mini-tab"

"Warn me when web sites try to redirect..."

more options

Great job thanks for sticking with it. Kudos to you, big time.