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Support Forum

When I click the "submit feedback" option I get told to upgrade to the verison of firefox I already have.

Posted

Hi. I wish to submit feedback, so I click "help" then "Submit feedback".

I get directed to a page:

Oh! So, you want to offer us feedback on Firefox. Thank you, but you'll need to be on the latest version.

To do that, simply go to our download page and install/update to the latest version of Firefox!

But:

Firefox 4.0.1 Firefox is up to date

I can not submit feedback unless I update a copy of fire fox that is "UP TO DATE!".

Hi. I wish to submit feedback, so I click "help" then "Submit feedback". I get directed to a page: Oh! So, you want to offer us feedback on Firefox. Thank you, but you'll need to be on the latest version. To do that, simply go to our download page and install/update to the latest version of Firefox! But: Firefox 4.0.1 Firefox is up to date I can not submit feedback unless I update a copy of fire fox that is "UP TO DATE!".

Modified by Dorsai

Chosen solution

Something you have installed - FBSMTWB - has your UserAgent stuck at Firefox 3.5.5 - see this support article:
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • Adobe PDF Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60310.0
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Personas
1.6.2
true
personas@christopher.beard
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Stylish
1.1.2
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Torbutton
1.2.5
false
{e0204bd5-9d31-402b-a99d-a6aa8ffebdca}
Adobe DLM (powered by getPlus(R))
1.6.2.102
true
{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
true
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
AVG Safe Search
10.0.0.1178
false
{3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar
6.103.018.001
false
avg@igeared
AVG Safe Search
10.0.0.1374
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Java Quick Starter
1.0
true
jqs@sun.com
ShowIP
0.8.19
true
{3e9bb2a7-62ca-4efa-a4e6-f6f6168a652d}
EditCSS
0.3.7
true
{A0A87DB2-80BA-493a-B22F-FAFBAEA3E0A2}
Adblock Plus
1.3.8
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.bbc.co.uk/
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
4.0.1
font.name.serif.x-western
MS Serif
font.size.variable.x-western
15
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT2645238&q=
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.http.max-connections
40
network.http.max-connections-per-server
16
network.http.max-persistent-connections-per-proxy
12
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
network.security.ports.banned
8118,8123,9050,9051
places.database.lastMaintenance
1306261301
places.history.enabled
false
places.history.expiration.transient_current_max_pages
96614
places.last_vacuum
1305094446
print.print_printer
EPSON Stylus C86 Series
print.printer_EPSON_Stylus_C86_Series.print_bgcolor
false
print.printer_EPSON_Stylus_C86_Series.print_bgimages
false
print.printer_EPSON_Stylus_C86_Series.print_command
print.printer_EPSON_Stylus_C86_Series.print_downloadfonts
false
print.printer_EPSON_Stylus_C86_Series.print_edge_bottom
0
print.printer_EPSON_Stylus_C86_Series.print_edge_left
0
print.printer_EPSON_Stylus_C86_Series.print_edge_right
0
print.printer_EPSON_Stylus_C86_Series.print_edge_top
0
print.printer_EPSON_Stylus_C86_Series.print_evenpages
true
print.printer_EPSON_Stylus_C86_Series.print_footercenter
print.printer_EPSON_Stylus_C86_Series.print_footerleft
&PT
print.printer_EPSON_Stylus_C86_Series.print_footerright
&D
print.printer_EPSON_Stylus_C86_Series.print_headercenter
print.printer_EPSON_Stylus_C86_Series.print_headerleft
&T
print.printer_EPSON_Stylus_C86_Series.print_headerright
&U
print.printer_EPSON_Stylus_C86_Series.print_in_color
true
print.printer_EPSON_Stylus_C86_Series.print_margin_bottom
0.5
print.printer_EPSON_Stylus_C86_Series.print_margin_left
0.5
print.printer_EPSON_Stylus_C86_Series.print_margin_right
0.5
print.printer_EPSON_Stylus_C86_Series.print_margin_top
0.5
print.printer_EPSON_Stylus_C86_Series.print_oddpages
true
print.printer_EPSON_Stylus_C86_Series.print_orientation
0
print.printer_EPSON_Stylus_C86_Series.print_pagedelay
500
print.printer_EPSON_Stylus_C86_Series.print_paper_data
9
print.printer_EPSON_Stylus_C86_Series.print_paper_height
11.00
print.printer_EPSON_Stylus_C86_Series.print_paper_size_type
0
print.printer_EPSON_Stylus_C86_Series.print_paper_size_unit
1
print.printer_EPSON_Stylus_C86_Series.print_paper_width
8.50
print.printer_EPSON_Stylus_C86_Series.print_reversed
false
print.printer_EPSON_Stylus_C86_Series.print_scaling
1.00
print.printer_EPSON_Stylus_C86_Series.print_shrink_to_fit
true
print.printer_EPSON_Stylus_C86_Series.print_to_file
false
print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_bottom
0
print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_left
0
print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_right
0
print.printer_EPSON_Stylus_C86_Series.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 9800 GT
Vendor ID
10de
Device ID
0614
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.9621
Driver Date
1-11-2010
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

Question owner

I notice this very web-site is having the same problem. Under system details to the right I have "3.5.5" when I have 4.0.1.

I notice this very web-site is having the same problem. Under system details to the right I have "3.5.5" when I have 4.0.1.

Question owner

Also, I wish to install "Status bar 4 ever" to get shot of the highly irritating jack-in-the-box pop-up address bar thing to the bottom left. . .

I have a pop-up blocker, and FIREFOX is providing a POP UP!

But I can not, as my copy 0f 4.0.1 is not compatible with an addon only compatible with 4.0.1!

Also, I wish to install "Status bar 4 ever" to get shot of the highly irritating jack-in-the-box pop-up address bar thing to the bottom left. . . I have a pop-up blocker, and FIREFOX is providing a POP UP! But I can not, as my copy 0f 4.0.1 is not compatible with an addon only compatible with 4.0.1!
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40228 answers

Chosen Solution

Something you have installed - FBSMTWB - has your UserAgent stuck at Firefox 3.5.5 - see this support article:
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Something you have installed - FBSMTWB - has your UserAgent stuck at Firefox 3.5.5 - see this support article: <br /> https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Question owner

Thanks the-edmeister, that did the trick!

Thanks the-edmeister, that did the trick!
ConstanceLeeT53@aol.com 0 solutions 2 answers

I went to this site, printed it, followed instructions, the reset button would not light, couldn't click on it.

I went to this site, printed it, followed instructions, the reset button would not light, couldn't click on it.