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I download, setup and install(upgrade) Firefox 4.0.1 When I click on Mozilla Firefox icon I get the Features tour - how do i START Firefox ?


I don't know how to ask the question any more explicitly than I already have -

1) I download Firefox 4.0.1 to the Downloads folder 2) I dblclick on the downloaded file - it opens, extracts and builds the setup file 3) I dbl-click the setup file - it opens and sets up Firefox - actually an upgrade 4) I close the downloads folder 5 I click on START icon 6 I dbl-click on Firefox Icon The features and tour program opens - I have searched everywhere I can to OPEN firefox and start browsing but cannot

Additional System Details

This happened

Not sure how often

This started when...

Whenever I download/setup/install/upgrade Firefox 4.0.1

Installed Plug-ins

  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • Shockwave Flash 10.3 r181
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

I don't know where to go find the Help> troubleshooting information - only thing I saw was - We haven't had this kind of question before

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10737 solutions 96600 answers

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