f9ab70f5-4562-49d7-a661-3535ba19f8ed AND bp-dd27c49b-510c-4cfb-a4c8-b4dec2110506
I am having serious crashes just after upgrading to firefox 4. I have not been able to browse for longer than 5mins without a crash. Please Help'
All Replies (3)
The crash reports indicate that it is caused by some form of malware. Checking the list of modules in your second crash report one file that appears to be suspicious is named 945af4a5.dll - some malware uses random names when creating files.
Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
- Malwarebytes - http://www.malwarebytes.org/mbam.php
- SuperAntiSpyware - http://www.superantispyware.com
- Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
- Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
- Spybot S&D - http://www.safer-networking.org/en/home/index.html
Thanks a bunch TonyE. I have tried all the remedies you recommended but my firefox is still crashing. pls help. Thank you.
If using the above listed scanners do not fix it then ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked