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FF will not save changes to the home page. Safe mode prevents this from happening. Could this be a plug-in, add-on or extension problem?

Posted

FF options will not save changes to home page unless restarted in safe mode. FF is redirected every time it is re-opened. I have attempted deleting the prefs.js and sessionstore.js with no success. My anti-virus software is up to date and all scans are clean/all items have been removed. IE is unaffected. Could this be a plug-in, add-on or extension problem?

FF options will not save changes to home page unless restarted in safe mode. FF is redirected every time it is re-opened. I have attempted deleting the prefs.js and sessionstore.js with no success. My anti-virus software is up to date and all scans are clean/all items have been removed. IE is unaffected. Could this be a plug-in, add-on or extension problem?

Additional System Details

This happened

Every time Firefox opened

This started when...

my anti-virus picked up an item and it was removed successfully.

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
1.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Java Quick Starter
1.0
false
jqs@sun.com
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
4.0.1
gfx.blacklist.layers.direct3d9
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
64360
privacy.clearOnShutdown.cookies
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
NVIDIA GeForce Go 7400
Vendor ID
10de
Device ID
01d8
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
8.6.0.2
Driver Date
7-20-2006
Direct2D Enabled
false
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611)
GPU Accelerated Windows
0/1

Xircal 334 solutions 3835 answers

If restarting in Safe Mode enables you to save changes to the home page, then yes, one of your extensions is the culprit.

What you have to do here is restart in Safe Mode again, click the button which says "Disable All Add-ons" and then click the button "Make changes and restart".

Then open the Add-ons manager and re-enable them one-by-one until the problem recurs. Then you'll know it was the last one you enabled which is the culprit.

If restarting in Safe Mode enables you to save changes to the home page, then yes, one of your extensions is the culprit. What you have to do here is restart in Safe Mode again, click the button which says "Disable All Add-ons" and then click the button "Make changes and restart". Then open the Add-ons manager and re-enable them one-by-one until the problem recurs. Then you'll know it was the last one you enabled which is the culprit.