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why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

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why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

I have restarted several times and still get the same message.

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4? I have restarted several times and still get the same message.

Additional System Details

This happened

Not sure how often

Installed Plug-ins

  • Pando Web Installer
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 2.6.1f3
  • Shockwave Flash 10.2 r159
  • iTunes Detector Plug-in
  • Delivery Network Acceleration by BitTorrentâ„¢
  • 4.0.60310.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157376 answers

You seem to be having Firefox 4.0.1 and that is the latest version, so you may have updated.

See:


Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

You seem to be having Firefox 4.0.1 and that is the latest version, so you may have updated. See: * http://kb.mozillazine.org/Software_Update (Software Update not working properly) ----- Do a clean (re-)install: * Download a fresh Firefox copy and save the file to the desktop. * Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html * Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. * Do not remove personal data if you uninstall the current version. * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.