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NEW Norton Toolbar will NOT work in 4.0.1 update...pure stupidity :(

Posted

Hi :)

We all upgraded to version 4.0 and the Norton log in security bar didnt work...

FF did nothing about it apart from saying Norton should fix it...

Which they DID....

Now it wont work again in the new 4.0.1 update..are FF software writers insane or just stupid ????

They KNOW about this problem , because THIS TIME (unlike last) they actually warn us it wont work if you carry on with the update....

Could someone please tell them to READ this Forum sometime.....please :(

Soooo... any answers apart from the same excuse as last time... wait for Norton to write yet another fix ???

All the best, Brett :)

Hi :) We all upgraded to version 4.0 and the Norton log in security bar didnt work... FF did nothing about it apart from saying Norton should fix it... Which they DID.... Now it wont work again in the new 4.0.1 update..are FF software writers insane or just stupid ???? They KNOW about this problem , because THIS TIME (unlike last) they actually warn us it wont work if you carry on with the update.... Could someone please tell them to READ this Forum sometime.....please :( Soooo... any answers apart from the same excuse as last time... wait for Norton to write yet another fix ??? All the best, Brett :)

Modified by Brett928S2

Chosen solution

Mozilla has specific rules for maxVersion compatibility for extensions that are made by everyone. Should Norton be held to a different standard than any other extension developer? Should Mozilla be expected to hold the Norton developer's hands when they update their Firefox extensions so that Norton does the job correctly, and a minor version security update doesn't turn off that extension because the Norton developers didn't do a better job the first time?


Earlier today I read a Norton support forum thread where another Norton user posted a "how to" about how he "bumped" his Norton Password extension (the 4.0 version that was just released last week) to make it work in Firefox 4.0.1. The snippet of the install.rdf file that he posted showed that extension as being compatible with Firefox 2.0 thru Firefox 4.0.* (meaning it won't be disabled by another 4.0.# security update, with that asterik after 4.0.). I am starting to wonder if Norton had to do anything to their extension's for Firefox 4.0 or if that month wait you Norton user's just went thru was a "sun tan job" to extract more money from their user's for a "bump job" on those extensions.

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the-edmeister
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5419 solutions 40418 answers

Chosen Solution

Mozilla has specific rules for maxVersion compatibility for extensions that are made by everyone. Should Norton be held to a different standard than any other extension developer? Should Mozilla be expected to hold the Norton developer's hands when they update their Firefox extensions so that Norton does the job correctly, and a minor version security update doesn't turn off that extension because the Norton developers didn't do a better job the first time?


Earlier today I read a Norton support forum thread where another Norton user posted a "how to" about how he "bumped" his Norton Password extension (the 4.0 version that was just released last week) to make it work in Firefox 4.0.1. The snippet of the install.rdf file that he posted showed that extension as being compatible with Firefox 2.0 thru Firefox 4.0.* (meaning it won't be disabled by another 4.0.# security update, with that asterik after 4.0.). I am starting to wonder if Norton had to do anything to their extension's for Firefox 4.0 or if that month wait you Norton user's just went thru was a "sun tan job" to extract more money from their user's for a "bump job" on those extensions.

Mozilla has specific rules for maxVersion compatibility for extensions that are made by everyone. Should Norton be held to a different standard than any other extension developer? Should Mozilla be expected to hold the Norton developer's hands when they update their Firefox extensions so that Norton does the job correctly, and a minor version security update doesn't turn off that extension because the Norton developers didn't do a better job the first time? ------ Earlier today I read a Norton support forum thread where another Norton user posted a "how to" about how he "''bumped''" his Norton Password extension (the 4.0 version that was just released last week) to make it work in Firefox 4.0.1. The snippet of the install.rdf file that he posted showed that extension as being compatible with Firefox 2.0 thru Firefox 4.0.* (meaning it won't be disabled by another 4.0.# security update, with that asterik after 4.0.). I am starting to wonder ''if'' Norton had to do anything to their extension's for Firefox 4.0 or if that month wait you Norton user's just went thru was a "sun tan job" to extract more money from their user's for a "bump job" on those extensions.

Question owner

Hi :)

That is total tosh...

Norton DID write a new Toolbar for FF4 ... Then Mozilla screwed up the 4.0.1 update...

Norton charged nothing to any user for that updated bar by the way and trying to blame them as if they were "ripping off" customers is totally uncalled for...and UNTRUE !

I realise from a LOT of your answers to various questions that you find it totally impossible to ever blame Mozilla for anything, but I would suggest you do not answer questions unless you can actually HELP and not jusy try and shift the blame elsewhere...

How about a suggestion from me....

You tell the Mozilla software writers to allow the Norton Toolbar code that was written specifically for FF4 AND LEAVE IT ALONE AFTERWARDS...so that it works in ANY version of FF4 and its future updates.... no?

Seems sensible to me....

All the best, Brett :)

Hi :) That is total tosh... Norton DID write a new Toolbar for FF4 ... Then Mozilla screwed up the 4.0.1 update... Norton charged nothing to any user for that updated bar by the way and trying to blame them as if they were "ripping off" customers is totally uncalled for...and UNTRUE ! I realise from a LOT of your answers to various questions that you find it totally impossible to ever blame Mozilla for anything, but I would suggest you do not answer questions unless you can actually HELP and not jusy try and shift the blame elsewhere... How about a suggestion from me.... You tell the Mozilla software writers to allow the Norton Toolbar code that was written specifically for FF4 AND LEAVE IT ALONE AFTERWARDS...so that it works in ANY version of FF4 and its future updates.... no? Seems sensible to me.... All the best, Brett :)

Modified by Brett928S2

the-edmeister
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5419 solutions 40418 answers

Don't believe me? Read about the issue in the Norton support forums.
http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-not-compatible-with-FF-4-0-1/td-p/442788


I call it as I see it. When Mozilla is at fault, I am as hard (or even harder than the average user) on Mozilla with my opinions when they deserve it, but you haven't read those postings before coming up with your conclusion about me.

If, as you say, there is no profit motive behind Norton not properly updating their Firefox extensions to be able to handle normal #-dot-zero-dot-# security / stability updates, then Norton is either incompetent, stupid, or they assigned a new-hire or an intern to oversee the updating and release of those extensions. Any experienced programmer who has ever updated an existing Firefox extension would have known better than to maxVersion an updated extension at 4.0, instead of 4.0.* and not expect it to break with the first security update.

Don't believe me? Read about the issue in the Norton support forums. <br /> http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-not-compatible-with-FF-4-0-1/td-p/442788 I call it as I see it. When Mozilla is at fault, I am as hard ''(or even harder than the average user)'' on Mozilla with my opinions when they deserve it, but you haven't read those postings before coming up with your conclusion about me. If, as you say, there is no profit motive behind Norton not properly updating their Firefox extensions to be able to handle normal '''#-dot-zero-dot-#''' security / stability updates, then Norton is either incompetent, stupid, or they assigned a new-hire or an intern to oversee the updating and release of those extensions. Any experienced programmer who has ever updated an existing Firefox extension would have known better than to maxVersion an updated extension at '''4.0''', instead of '''4.0.*''' and not expect it to break with the first security update.

Question owner

Hi :)

This is a little unbelieveable...

Which part of the new Norton bar worked in FF4 and then FF screwed up the update to 4.0.1 so it now wont work do you not understand... ?????

You are trying to say...that Norton should have made it work for ALL versions of FF4.......They would have assumed that FF was not stupid enough to screw up the very first update to 4...

Should they have made it work in FF 10 AS WELL ???

How would they know what was going to be altered in FF10.... OR in FF 4.01 ???

ARE THEY MEANT TO BE PSYCHIC ???

This IS Mozillas fault..... they KNEW what was needed to allow the Norton bar to work in FF4.0.1 and either didnt give a damn or were terminally stupid....

Which do you think.... personally I think both....

So they now have a situation that people are NOT updating to 4.0.1 as Norton wont work with it...or even worse moving to another browser....

Not the brightest move....

All the best Brett :)

Hi :) This is a little unbelieveable... Which part of the new Norton bar worked in FF4 and then FF screwed up the update to 4.0.1 so it now wont work do you not understand... ????? You are trying to say...that Norton should have made it work for ALL versions of FF4.......They would have assumed that FF was not stupid enough to screw up the very first update to 4... Should they have made it work in FF 10 AS WELL ??? How would they know what was going to be altered in FF10.... OR in FF 4.01 ??? ARE THEY MEANT TO BE PSYCHIC ??? This IS Mozillas fault..... they KNEW what was needed to allow the Norton bar to work in FF4.0.1 and either didnt give a damn or were terminally stupid.... Which do you think.... personally I think both.... So they now have a situation that people are NOT updating to 4.0.1 as Norton wont work with it...or even worse moving to another browser.... Not the brightest move.... All the best Brett :)
NelsonH 0 solutions 1 answers

Thanks edmeister for your help. While I have not always agreed with you I've always found you helpful, supportive and knowledgeable.

As to the Norton Internet Security mess: I have a friend who used to work for Symantec (not the Norton division). He says that Symantec, like many short-sighted employers in this economic downturn, elected to "save money" by laying off many of their most senior people.

This is yet another example of the failure of American Management. In laying off many of their most experienced people, Symantec essentially threw away decades of accumulated knowledge and experience - and it shows. I begin to wonder if Symantec can even sustain what they do sell right now.

The long-term answer to this type of problem is old-fashioned COOPERATION! Symantec and Firefox are not in competition and there are no real reasons except ego for this lack of co-operation.

At the moment, it seems to me that most of the ego is on the part of Symantec who has seemed to be unable to admit mistakes for some time now.

I mentioned that it was possible to buy Norton Internet Security from Amazon.com for $20 or $30 LESS than Norton was charging for a subscription renewal. The Norton representative then told me that Norton would not support anything not purchased from them.

I spoke to the FTC and found that such discriminatory support practices were in violation of several Federal codes and they accepted a complaint against Norton from me.

While we can do little when bad management - as Symantec's appears to be - does stuff like this but we should do whatever we can in the interest of getting rid bad marketing practices. In this case, complaining to the FTC seems like a good place to start and I would urge people to make their own complaints often.

Thanks edmeister for your help. While I have not always agreed with you I've always found you helpful, supportive and knowledgeable. As to the Norton Internet Security mess: I have a friend who used to work for Symantec (not the Norton division). He says that Symantec, like many short-sighted employers in this economic downturn, elected to "save money" by laying off many of their most senior people. This is yet another example of the failure of American Management. In laying off many of their most experienced people, Symantec essentially threw away decades of accumulated knowledge and experience - and it shows. I begin to wonder if Symantec can even sustain what they do sell right now. The long-term answer to this type of problem is old-fashioned COOPERATION! Symantec and Firefox are not in competition and there are no real reasons except ego for this lack of co-operation. At the moment, it seems to me that most of the ego is on the part of Symantec who has seemed to be unable to admit mistakes for some time now. I mentioned that it was possible to buy Norton Internet Security from Amazon.com for $20 or $30 LESS than Norton was charging for a subscription renewal. The Norton representative then told me that Norton would not support anything not purchased from them. I spoke to the FTC and found that such discriminatory support practices were in violation of several Federal codes and they accepted a complaint against Norton from me. While we can do little when bad management - as Symantec's appears to be - does stuff like this but we should do whatever we can in the interest of getting rid bad marketing practices. In this case, complaining to the FTC seems like a good place to start and I would urge people to make their own complaints often.
BrianM 0 solutions 4 answers

Helpful Reply

I really enjoy reading all you posts. My absolute favorite parts of the forum is how Firefox closes their forums and calls them solved. Norton Toolbar still is blocked by Mozilla Firefox. I have spent the better part of the morning with the advanced members of Norton's support team. We used my computer as a test subject in trying to get Norton's toolbar to work. We reinstalled Norton and we have reinstalled Mozilla Firefox.

Currently Firefox is blocking Norton and claiming they are incompatible. However, Norton has made all their bug fixes last week, but Mozilla is still blocking them from using the Norton Toolbar.

Then I read these posts from this person who claims to not be a Mozilla employee, but firmly defends Mozilla. I have yet to see a real Mozilla spokesperson or employee address the issue at hand.

When you read these forums Mozilla says "Contact Norton". However, there is no way to contact Mozilla other than through forums in which no one in their company will respond. I give Norton all kinds of credit for the overwhelmingly helpful online support who are quick and friendly. They go above and beyond to make sure their product remains consumer rated number one.

In response to NelsonH, you say that you could purchase Norton cheaper. Are these legally obtained versions new or used? What laws have they violated? If you are going to bad mouth a company as you just did could you at least be specific and no so vague? Without facts times or dates and exacting circumstances your argument is not valid. Facts are what we base our decisions on. It is a fact that Norton is blocked by Firefox. If you do not believe me go to your add-ons page then to File Extensions and see that it says Norton Toolbar is incompatible with no way of turning the add-on on. When you click more it unfortunately says disabled and then by Symantec directly underneath which is misleading. The add on is made by Symantec not disabled by them. Another fine example of how Mozilla is great at misleading their users into thinking that all the problems are not theirs.

Mozilla could learn a lot from Norton. Mozilla's customer service is non existent, and there is no way to email, call, or live chat with a Mozilla representative when experiencing troubles. I will take a step back in time and send them correspondence via mail as that is the only option they list on the Contact Us screen.

I really do not want to go back to Explorer, but I feel I may have no other option as Mozilla is not helping the situation at all. All this finger pointing gets rather old. Mozilla please get together with Norton and solve this problem. Please unblock their add on so I can use my identity safe feature that I have grown to rely on. Also please fix the the message that appears so it isn't misleading. Obviously you have blocked the add on and not Symantec. Thanks.

I really enjoy reading all you posts. My absolute favorite parts of the forum is how Firefox closes their forums and calls them solved. Norton Toolbar still is blocked by Mozilla Firefox. I have spent the better part of the morning with the advanced members of Norton's support team. We used my computer as a test subject in trying to get Norton's toolbar to work. We reinstalled Norton and we have reinstalled Mozilla Firefox. Currently Firefox is blocking Norton and claiming they are incompatible. However, Norton has made all their bug fixes last week, but Mozilla is still blocking them from using the Norton Toolbar. Then I read these posts from this person who claims to not be a Mozilla employee, but firmly defends Mozilla. I have yet to see a real Mozilla spokesperson or employee address the issue at hand. When you read these forums Mozilla says "Contact Norton". However, there is no way to contact Mozilla other than through forums in which no one in their company will respond. I give Norton all kinds of credit for the overwhelmingly helpful online support who are quick and friendly. They go above and beyond to make sure their product remains consumer rated number one. In response to NelsonH, you say that you could purchase Norton cheaper. Are these legally obtained versions new or used? What laws have they violated? If you are going to bad mouth a company as you just did could you at least be specific and no so vague? Without facts times or dates and exacting circumstances your argument is not valid. Facts are what we base our decisions on. It is a fact that Norton is blocked by Firefox. If you do not believe me go to your add-ons page then to File Extensions and see that it says Norton Toolbar is incompatible with no way of turning the add-on on. When you click more it unfortunately says disabled and then by Symantec directly underneath which is misleading. The add on is made by Symantec not disabled by them. Another fine example of how Mozilla is great at misleading their users into thinking that all the problems are not theirs. Mozilla could learn a lot from Norton. Mozilla's customer service is non existent, and there is no way to email, call, or live chat with a Mozilla representative when experiencing troubles. I will take a step back in time and send them correspondence via mail as that is the only option they list on the Contact Us screen. I really do not want to go back to Explorer, but I feel I may have no other option as Mozilla is not helping the situation at all. All this finger pointing gets rather old. Mozilla please get together with Norton and solve this problem. Please unblock their add on so I can use my identity safe feature that I have grown to rely on. Also please fix the the message that appears so it isn't misleading. Obviously you have blocked the add on and not Symantec. Thanks.

Modified by BrianM

the-edmeister
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5419 solutions 40418 answers

@brianmorien

Currently, the "Owner" of each thread in this forum is the only person who can mark his/her own thread as "Solved".

Mozilla blocks relatively few Add-ons and nothing from Norton is on that list.
http://www.mozilla.com/en-US/blocklist/

@brianmorien Currently, the "Owner" of each thread in this forum is the only person who can mark his/her own thread as '''"Solved"'''. Mozilla '''blocks''' relatively few Add-ons and nothing from Norton is on that list. <br /> http://www.mozilla.com/en-US/blocklist/
James
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1603 solutions 11348 answers

Norton purposely made it for 4.0 only instead of setting maxversion as 4.0.* yet you blame Mozilla still.

Norton is looking to fix their toolbar correctly soon.

Here is some more straight to the point information that it is indeed Nortons doing and not Mozilla as the other thread was a bit long.

Read this http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808

Why is Norton Toolbar hotfix not compatible with FF 4.0.1?

In general, Mozilla does not break interface compatibility in a minor update (for example between 4.0.1 and 4.0). So we tend to mark our extension compatible with minor releases. However, since the hotfix released to support FF 4.0 was tested in a limited manner", we marked it compatible with FF 4.0 only.

Norton purposely made it for 4.0 only instead of setting maxversion as 4.0.* yet you blame Mozilla still. Norton is looking to fix their toolbar correctly soon. Here is some more straight to the point information that it is indeed Nortons doing and not Mozilla as the other thread was a bit long. Read this http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808 ''Why is Norton Toolbar hotfix not compatible with FF 4.0.1? In general, Mozilla does not break interface compatibility in a minor update (for example between 4.0.1 and 4.0). So we tend to mark our extension compatible with minor releases. However, since the hotfix released to support FF 4.0 was tested in a limited manner", '''we marked it compatible with FF 4.0 only'''.

Modified by James

dennis38 0 solutions 2 answers

its great that you are improving but most internet security is based on a three year deal you have to take this into account that's why people buy and all new pc's come with this

its great that you are improving but most internet security is based on a three year deal you have to take this into account that's why people buy and all new pc's come with this
dennis38 0 solutions 2 answers

so my suggestion is take account on the user without us you are no more

so my suggestion is take account on the user without us you are no more