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Yahoo Mail Contacts missing - Clicking tab yields blank list

Posted

With Firefox, Yahoo Mail works normally except lately, when I click "Contacts" I get a screen with no names listed. If I start a new eMail and click "To" the listing appears as normal. When I launch Yahoo Mail from Internet Explorer, the "Contacts" tab works normally. I just downloaded and reloaded Firefox but the problem remains.

When I click the "Contacts" tab it goes to this page: http://address.mail.yahoo.com/

On this page, the listing is blank and none of the imbedded links work. The page only displays the following: Contacts (169)

   Select a Contact to view or edit details
   Choose multiple contacts to email them all at once or add to a category
   Filter your Contact list from the drop-down menu at the upper left

Popular Tools

   Stay in touch better by sharing your Contact info
   » Share my info
   Import your Contacts from other accounts to Yahoo!
   » Import now
   Enjoy a clean Contacts list
With Firefox, Yahoo Mail works normally except lately, when I click "Contacts" I get a screen with no names listed. If I start a new eMail and click "To" the listing appears as normal. When I launch Yahoo Mail from Internet Explorer, the "Contacts" tab works normally. I just downloaded and reloaded Firefox but the problem remains. When I click the "Contacts" tab it goes to this page: http://address.mail.yahoo.com/ On this page, the listing is blank and none of the imbedded links work. The page only displays the following: Contacts (169) Select a Contact to view or edit details Choose multiple contacts to email them all at once or add to a category Filter your Contact list from the drop-down menu at the upper left Popular Tools Stay in touch better by sharing your Contact info » Share my info Import your Contacts from other accounts to Yahoo! » Import now Enjoy a clean Contacts list

Additional System Details

This happened

Every time Firefox opened

This started when...

26 April 2011

Installed Plug-ins

  • npmnqmp 989898989877
  • Google Talk Plugin Video Accelerator version:0.1.43.5
  • Version 1.9.2.0
  • Mozilla ActiveX control and plugin module
  • Zylom Plugin
  • Yahoo! activeX Plug-in Bridge
  • Office Plugin for Netscape Navigator
  • 1.9.0009.1
  • npdnu
  • npdnupdater2
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.2 r159
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60310.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

Downloaded and reloaded Firefox - no help

mainfr4me 0 solutions 1 answers

I just resolved this for my mom. She uses Computer Associates for her PC protection, and it was too agressively filtering the content on Yahoo Mail. I white-listed or made an exception for Yahoo Mail, and from then on out it was able to pull up the full contact list.

The only reason I looked was because on her same PC the same behavior happened with Internet Explorer and Chrome.

I just resolved this for my mom. She uses Computer Associates for her PC protection, and it was too agressively filtering the content on Yahoo Mail. I white-listed or made an exception for Yahoo Mail, and from then on out it was able to pull up the full contact list. The only reason I looked was because on her same PC the same behavior happened with Internet Explorer and Chrome.

Question owner

How do I white-list or make an exception for Yahoo Mail?

I'm using Norton for PC protection and Yahoo Mail Beta. The Contacts Tab opens to a complete listing of names when I open Yahoo Mail in IE but the list is blank when I'm using Firefox - even though the page title shows "Contacts (169)". Also the Import Contacts link on the Contacts page (http://us.mg1.mail.yahoo.com/yab-fe/?.src=neo#) does nothing in Firefox.

How do I white-list or make an exception for Yahoo Mail? I'm using Norton for PC protection and Yahoo Mail Beta. The Contacts Tab opens to a complete listing of names when I open Yahoo Mail in IE but the list is blank when I'm using Firefox - even though the page title shows "Contacts (169)". Also the Import Contacts link on the Contacts page (http://us.mg1.mail.yahoo.com/yab-fe/?.src=neo#) does nothing in Firefox.
lhitchus 0 solutions 1 answers

Check NoScripts permissions for yahooaps.com, or maybe other blockers?

Check NoScripts permissions for yahooaps.com, or maybe other blockers?
scorpion169 1 solutions 8 answers

Helpful Reply

Yahoo have acknowledged my emails and have now resolved this problem. It was obviously at their end and only started with their new mail client.

Yahoo have acknowledged my emails and have now resolved this problem. It was obviously at their end and only started with their new mail client.
somib 0 solutions 3 answers

Contacts started working today. Yesterday, I had also complained to AT&T Yahoo and they told me problem was Firefox. I indicated that I would continue Firefox and switch to Gmail. .

Contacts started working today. Yesterday, I had also complained to AT&T Yahoo and they told me problem was Firefox. I indicated that I would continue Firefox and switch to Gmail. .