Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Yahoo Mail Contacts missing - Clicking tab yields blank list


With Firefox, Yahoo Mail works normally except lately, when I click "Contacts" I get a screen with no names listed. If I start a new eMail and click "To" the listing appears as normal. When I launch Yahoo Mail from Internet Explorer, the "Contacts" tab works normally. I just downloaded and reloaded Firefox but the problem remains.

When I click the "Contacts" tab it goes to this page: http://address.mail.yahoo.com/

On this page, the listing is blank and none of the imbedded links work. The page only displays the following: Contacts (169)

   Select a Contact to view or edit details
   Choose multiple contacts to email them all at once or add to a category
   Filter your Contact list from the drop-down menu at the upper left

Popular Tools

   Stay in touch better by sharing your Contact info
   » Share my info
   Import your Contacts from other accounts to Yahoo!
   » Import now
   Enjoy a clean Contacts list

Additional System Details

This happened

Every time Firefox opened

This started when...

26 April 2011

Installed Plug-ins

  • npmnqmp 989898989877
  • Google Talk Plugin Video Accelerator version:
  • Version
  • Mozilla ActiveX control and plugin module
  • Zylom Plugin
  • Yahoo! activeX Plug-in Bridge
  • Office Plugin for Netscape Navigator
  • 1.9.0009.1
  • npdnu
  • npdnupdater2
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.2 r159
  • Adobe Shockwave for Director Netscape plug-in, version
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 4.0.60310.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

Downloaded and reloaded Firefox - no help

mainfr4me 0 solutions 1 answers

I just resolved this for my mom. She uses Computer Associates for her PC protection, and it was too agressively filtering the content on Yahoo Mail. I white-listed or made an exception for Yahoo Mail, and from then on out it was able to pull up the full contact list.

The only reason I looked was because on her same PC the same behavior happened with Internet Explorer and Chrome.

Question owner

How do I white-list or make an exception for Yahoo Mail?

I'm using Norton for PC protection and Yahoo Mail Beta. The Contacts Tab opens to a complete listing of names when I open Yahoo Mail in IE but the list is blank when I'm using Firefox - even though the page title shows "Contacts (169)". Also the Import Contacts link on the Contacts page (http://us.mg1.mail.yahoo.com/yab-fe/?.src=neo#) does nothing in Firefox.

lhitchus 0 solutions 1 answers

Check NoScripts permissions for yahooaps.com, or maybe other blockers?

scorpion169 0 solutions 4 answers

Helpful Reply

Yahoo have acknowledged my emails and have now resolved this problem. It was obviously at their end and only started with their new mail client.

somib 0 solutions 3 answers

Contacts started working today. Yesterday, I had also complained to AT&T Yahoo and they told me problem was Firefox. I indicated that I would continue Firefox and switch to Gmail. .