Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I download, as soon as the download is complete, it just disappears and the download window is empty.

  • 4 replies
  • 11 have this problem
  • 1 view
  • Last reply by cor-el

clarway
clarway
more options

Whenever I download an updated version of software, the "Download" window opens, the progress is shown, until complete. Then the window goes blank, and the downloaded file seems to have disappeared. There is no opportunity to "Install". I am using Windows XP, and Firefox 3.6.15. This has been happening for several months. I just tried to download an update to a plug in a few minutes ago, and it happened again.

Whenever I download an updated version of software, the "Download" window opens, the progress is shown, until complete. Then the window goes blank, and the downloaded file seems to have disappeared. There is no opportunity to "Install". I am using Windows XP, and Firefox 3.6.15. This has been happening for several months. I just tried to download an update to a plug in a few minutes ago, and it happened again.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Tools > Options > Privacy > History: "Remember download history"

clarway
clarway Question owner
more options

Thank you. It works!

Peristera
Peristera
more options

No, it doesn't.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Permanent Private Browsing mode"

Delete the file downloads.sqlite in the Profile Folder in case there is a problem with the file See:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).