X
Tap here to go to the mobile version of the site.

Support Forum

Is there a reason all the add-ons aren't working after 3.6.15 update?

Posted

Updated to 3.6.15 and my extensions/add-ons aren't working or showing up apart from the add-ons list. Tried downgrading (3.16.14 & 3.5.7) and they still didn't show up. Is there a stable version to get Adblock Plus to work, at least? Or is this some other sort of problem?

Updated to 3.6.15 and my extensions/add-ons aren't working or showing up apart from the add-ons list. Tried downgrading (3.16.14 & 3.5.7) and they still didn't show up. Is there a stable version to get Adblock Plus to work, at least? Or is this some other sort of problem?

Chosen solution

There may be a problem with one of the files that stores details of installed extensions. Try deleting these files as shown in the "Corrupt extension files" section of this link - https://support.mozilla.com/kb/Unable+to+install+add-ons

Though that article is not specifically about your problem, the method shown in the corrupt extension files section may help. When you restart Firefox after deleting those files, the list of installed extensions is rebuilt and this will hopefully fix your problem.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
  • Default Plug-in
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Google Update
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • 4.0.60129.0
  • Bing Bar
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • RealPlayer(tm) HTML5VideoShim Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15

More Information

TonyE
  • Moderator
1044 solutions 8863 answers

Chosen Solution

There may be a problem with one of the files that stores details of installed extensions. Try deleting these files as shown in the "Corrupt extension files" section of this link - https://support.mozilla.com/kb/Unable+to+install+add-ons

Though that article is not specifically about your problem, the method shown in the corrupt extension files section may help. When you restart Firefox after deleting those files, the list of installed extensions is rebuilt and this will hopefully fix your problem.

There may be a problem with one of the files that stores details of installed extensions. Try deleting these files as shown in the "Corrupt extension files" section of this link - https://support.mozilla.com/kb/Unable+to+install+add-ons Though that article is not specifically about your problem, the method shown in the corrupt extension files section may help. When you restart Firefox after deleting those files, the list of installed extensions is rebuilt and this will hopefully fix your problem.
chopper7 0 solutions 1 answers

the problem I have is that Norton has removed "plugin-container.exe" claiming that it containes the virus "WS.reputation.1". Since then, the browser freezes up every time. I could restore it but is it safe??

the problem I have is that Norton has removed "plugin-container.exe" claiming that it containes the virus "WS.reputation.1". Since then, the browser freezes up every time. I could restore it but is it safe??
TonyE
  • Moderator
1044 solutions 8863 answers

It is safe

It is safe