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What to do when BBC video/iPlayer "This content doesn't seem to be working. Try again later" Firefox 3.6.13, XP

  • 8 replies
  • 293 have this problem
  • Last reply by jay209

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Videos & iPlayer do not work on BBC site. I get error message "This content doesn't seem to be working. Try again later". Content is viewable on MS Internet Explorer 8.

All Replies (8)

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.


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cor-el, thanks for your advice but I had tried clearing cache and removing bbc cookies before with no success. I've tried again but the problem persists. I removed Firefox and did a clean install and still the problem is there, even when I run Firefox in Safe mode with all add-ons disabled.

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Same problem, but not just iPlayer. Had the problem since v3.

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I have had this problem for a while now and accientally stubled on an answer. I think it is something to do with the new firefox and the new 'plugin container for firefox' which runs along side firefox.

On my firewall I allowed 'plugin container for firefox' full access to the internet and it worked immediately.

Hope that fix's yours as well

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I Found that also my plugins was being blocked. I have a program called lil snitch which was blocking the plugins. Looked on there, allowed all connections on the plugins and it works

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The problem has gone away on its own. Plugin Container for Firefox was configured in the McAfee firewall for Full Access to the Internet and Net Guard on. I suspect this was a Mozilla bug that was fixed with one of the patches. I am now on Firefox v5.0, but that has its own issues, including incompatibility with McAfee SiteAdvisor.

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Similar problem in Ubuntu Linux 10.04 LTS, Firefox 3.6.24, and Flash Player 11.1.102.

I right clicked on the Flash Player and chose Settings. I unchecked "Enable Hardware Acceleration". This is the second PC running Linux 10.04 where this has helped.

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