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Cookies turned on but Firefox refuses to accept cookies

cor-el replied
icls

Cookies are turned on in Firefox but I cannot shop through Firefox nor work in an online program, but I can in Safari.

Cookies are turned on in Firefox but I cannot shop through Firefox nor work in an online program, but I can in Safari.

All Replies (1)

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Profile Folder in case the file cookies.sqlite got corrupted.