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Firefox won't open a PDF link in the browser, screen just shows blank.

Posted

Firefox won't open a PDF link in the browser, when I click on the link the screen just goes to a blank blue screen.

Chosen solution

Please see the Knowledge Base article that details this fix:

https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

This issue is caused by the latest version of the Adobe Reader. Even though this plugin has been blocklisted, it looks like people are still reporting this issue. Can anyone still experiencing the issue please post with more information. We need to know if there are other versions of the Adobe Reader causing this issue or if the blocklist is not working.

Read this answer in context 16

Additional System Details

Installed Plug-ins

  • Version 1.7.1.0
  • Shockwave Flash 10.1 r102
  • My Web Search Plugin Stub for 32-bit Windows
  • Cooliris embedded in a tab
  • Google Talk Plugin Video Accelerator version:0.1.43.4
  • Default Plug-in
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.51204.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 GTB7.1 ( .NET CLR 3.5.30729)

More Information

PeterE68 0 solutions 2 answers

I had the same problem, and the fix above takes care of it by making Firefox treat the PDF link as a download. It works great...

...but before I came to this thread and found the fix, I discovered that even though my PDF link gave me a blank Firefox screen, using "SavePageAs" would save the PDF file just fine anyhow. So the file is there - but it's just not displayed.

kuballi 0 solutions 2 answers

Mac 10.6.8 with FF11.0.... I could not view nor download PDF files. ...... My cure - disable plug in named Adobe Acrobat NPAPI Plug-in version 10.1.3........ google and download plug in called PDF browser Plug-in 2.4.4

Modified by kuballi

gilbe026 0 solutions 1 answers

Everything seems to be fixed by just disabling the adobe acrobat NPAPl version 10.1.3 plug in. Why do I need to download plug in called PDF browser Plug-in 2.4.4?

kuballi 0 solutions 2 answers

It seems there is no need to download the pdf browser plug in. I downloaded it first and still could not download pdfs. I then disabled the NPAPI and could down load pdfs. Hence I thought the downloaded plug in was doing the trick. Thanks for pointing out that the problem was actually caused by NPAPI. I should have read your cure first.

wonderputz 0 solutions 2 answers

You nailed it. Interestingly enough, .pdf files on my Mac (even in FireFox) open in Preview by default; can't imagine why the Adobe plug-in would interfere with that, especially where Adobe is not the default .pdf viewer. Anyone know who we have to pester to have that Adobe Acrobat NPAPI Plug-in fixed?

Connected_y2k 0 solutions 1 answers

Thanks so much. You were exactly correct with the issue. Once I disabled Adobe Acrobat NPAPI Plug-in, Version 10.1.3, the browser went to PDF Plugin Browser 2.4.4, which works perfectly. The new Adobe Acrobat Plug-in must block access to PDF Plugin, unless it (Adobe) is disabled. I spent a very frustrating morning fussing with this, then I saw your advice. Many thanks!!!

zeaibsyed 0 solutions 1 answers

this was the problem! thanks SO much

jimhaynes 0 solutions 6 answers

I have now had this problem on 2 of my Macs and resolved on both machines. For me Adobe PDF document did not appear in Firefox>Preferences>Applications under Content Type.

I downloaded and installed the latest version of Adobe Reader. Quit Firefox Started Adobe Reader Opened Firefox Adobe PDF document was now listed in the Content Type column Changed Action to Use Adobe Reader (default) All works perfectly.

Chriz 0 solutions 3 answers

Disable Adobe reader plugin and take Fox-it reader, free PDF reader, much lighter and more efficient than Adobe !

ThePowerofOne 0 solutions 2 answers

I have used Firefox as my default browser for years with only a few minor glitches. I am posting here because the current glitch (Firefox won't open (read display) PDF files when I am browsing, is new and happened right after my last Firefox update (around April 26th or so). I believe the update must have had a problem that should be corrected when the brilliant folks who work so hard to make Firefox available to us can work on it. I am so appreciative of the willingness of Mozilla.org to make the internet work for average Joe's like myself and wish them much success in the future.

ThePowerofOne 0 solutions 2 answers

I did the same (changed the plug in to Adobe Acrobat). Does anyone know where this plug-in came from?

Chriz 0 solutions 3 answers

I use FOX IT READER

The program is safe, is much faster and lighter than Adobe Reader and its plugin in Firefox just works !

http://www.kizi1.net 0 solutions 1 answers

oh thank you so much ! http://www.kizi1.net

TigerPaws4Ever 0 solutions 1 answers

I reinstalled Adobe Reader 9.4 after trying several other options that I read here on the support forum. It works fine now, and I can open pdf files again. I had to go into my preferences under content and change it all back to Adobe Reader 9.

Matt_G
  • Administrator
  • Moderator
380 solutions 1848 answers

Chosen Solution

Please see the Knowledge Base article that details this fix:

https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

This issue is caused by the latest version of the Adobe Reader. Even though this plugin has been blocklisted, it looks like people are still reporting this issue. Can anyone still experiencing the issue please post with more information. We need to know if there are other versions of the Adobe Reader causing this issue or if the blocklist is not working.

Modified by Matt_G

VOCALSpin 0 solutions 3 answers

... PDF LINKS NOT WORKING IN FIREFOX? LINKS DONT WORK: PDF : I created a one page PDF (see here) yesterday. It had 8 links going to YouTube, FaceBook, MySpace, SoundCloud, and some others. After uploading it to my Word Press Post Page, and creating the new URL, I logged into GoDaddy to forward the domain "VOCALSpin.com" (with masking) so the long WordPress URL would be hidden.(http://vocalspin.files.wordpress.com/2012/05/vocalspin-music-productions.pdf) This worked great in Chrome! All the links worked! ... In FireFox, only 3 links out of 8 worked. YouTube, Flickr, MySpace & Twitter would not connect! I only got a blank white page, or an error page. In Opera and IE, I got the same failures! BLANK WHITE PAGE or ERROR PAGE. Here's the FIX: After "Masking" the long WordPress URL which ended in ".pdf " with a domain that ended in ".com " ... the -FireFox PDF plug-in- did not distinguish the page as a PDF, so "the built-in PDF Reader" didn't do its job of thoroughly "reading" the document. ... After I removed the "masking," the domain (VOCALSpin.com) then forwarded to the long WordPress URL which showed up in the browser, ending with ".pdf " ... Removing the ".com" ending from the browser, replaced by the URL ending with ".pdf " then caused all the links to work in FireFox, IE, Opera and Safari. ... Chrome was never an issue. In my case, it had to end with .pdf to be truly treated as a PDF! # !Doink! # ... At least- all my links work NOW! HoT-diGGiTy-DawG! ... make sure it ends with .pdf in the browser!

Modified by VOCALSpin