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Can'tr read e-mail, delete, switch files at Hotmail: MSN says I need to optimize browser (firefox). How to?

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  • 13 have this problem
  • Last reply by cor-el

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My Hotmail e-mail start page opens but I can't read or delete e-mails, search e-mails, change folders. MSN says it is a problem with the browser & I must "optimize" Firefox. This started ( for many users) 12/30/10. How do I optimize Firefox?

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.