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No matter how I try to change it, the comcast sign-in page always comes up as my home page.

Posted

Although I have repeatedly tried to change my home page, whenever Firefox restarts it always reverts to the Comcast sign-in page and never remembers my opened tabs.

Also, when I click on "Start Private Browsing", nothing happens.

I've tried starting in Firefox safe mode, disabled all my addons, but still Firefox restarts with the Comcast sign-in home page and no tabs from the previous session.

Although I have repeatedly tried to change my home page, whenever Firefox restarts it always reverts to the Comcast sign-in page and never remembers my opened tabs. Also, when I click on "Start Private Browsing", nothing happens. I've tried starting in Firefox safe mode, disabled all my addons, but still Firefox restarts with the Comcast sign-in home page and no tabs from the previous session.

Additional System Details

This happened

Every time Firefox opened

This started when...

uncertain

Installed Plug-ins

  • Logitech Device Detection
  • Cooliris embedded in a tab
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
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Java Console
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{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
Java Console
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Java Console
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Java Console
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{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
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Java Console
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Add Bookmark Here ²
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abhere2@moztw.org
Amazon Wish List
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true
amznUWL@amazon.com
AutoPager
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Better Flickr
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true
betterflickr@ginatrapani.org
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IE Tab Plus
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ietab@ip.cn
NoSquint
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Paste to Tab and Go
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Cooliris
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piclens@cooliris.com
Show Go!
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TrashMail.net
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TrackMeNot
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Nuke Anything Enhanced
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{1ced4832-f06e-413f-aa14-9eb63ad40ace}
Microsoft .NET Framework Assistant
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{28FAD68E-4001-48d5-B994-68069F7CFB1D}
PDF Download
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Flashblock
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Stealther
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FEBE
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CookieSafe
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BabelFish
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Adblock Plus
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DownThemAll!
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Greasemonkey
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Norton IPS
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DNA
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Java Console
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Personas
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Ghostery
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firefox@ghostery.com
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browser.places.updateRecentTagsUri
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browser.startup.homepage
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browser.startup.homepage_override.mstone
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browser.tabs.loadInBackground
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browser.zoom.siteSpecific
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extensions.lastAppVersion
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font.name.serif.x-western
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1
javascript.options.showInConsole
true
network.cookie.cookieBehavior
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network.http.pipelining
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network.http.pipelining.maxrequests
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cor-el
  • Top 10 Contributor
  • Moderator
15983 solutions 144454 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Your above posted system details show multiple Java Console extensions. You can uninstall (remove) the Java Console extensions, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). * Don't make any changes on the Safe mode start window. See: * [[Troubleshooting extensions and themes]] * [[Troubleshooting plugins]] If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears. * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") ---- Your above posted system details show multiple Java Console extensions. You can uninstall (remove) the Java Console extensions, you do not need them to run Java applets. See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

Question owner

Thanks Cor-el for your response. I followed your instructions (including the uninstallation of all the Java Console extensions) and still cannot keep the home page from starting with the Comcast sign in page. I used the "Set Default Home Page" which is Mozilla but Comcast overrides that both in Firefox Safe Mode as well as normal mode.

With all addons disabled it still reverts to the Comcast sign-in page. I also set the default theme and that too reverts to a non-default theme when I restart Firefox.

If you have any other suggestions, they would be greatly appreciated.

Thanks Cor-el for your response. I followed your instructions (including the uninstallation of all the Java Console extensions) and still cannot keep the home page from starting with the Comcast sign in page. I used the "Set Default Home Page" which is Mozilla but Comcast overrides that both in Firefox Safe Mode as well as normal mode. With all addons disabled it still reverts to the Comcast sign-in page. I also set the default theme and that too reverts to a non-default theme when I restart Firefox. If you have any other suggestions, they would be greatly appreciated.
cor-el
  • Top 10 Contributor
  • Moderator
15983 solutions 144454 answers

Helpful Reply

See http://kb.mozillazine.org/Preferences_not_saved
al66888 0 solutions 1 answers

Helpful Reply

I found this after nothing else worked, followed the steps and deleted the user.js and it worked. Apparently when you add Comcast/Xfinity services and are forced to download their pack, they place a script in there that hijacks your home page. I had this problem, and installed xfinity toolbar which I said no to, and it hijacked my search as well.

Anyone know if that's legal? Seems like the textbook definition of malware. Here's the article from some guys blog, Ryan Parman. Instructions are simple enough for anyone to follow. Here's the link, this worked for me:

http://blog.ryanparman.com/2011/07/07/remove-comcastxfinity-start-page-from-firefox-mac/

I found this after nothing else worked, followed the steps and deleted the user.js and it worked. Apparently when you add Comcast/Xfinity services and are forced to download their pack, they place a script in there that hijacks your home page. I had this problem, and installed xfinity toolbar which I said no to, and it hijacked my search as well. Anyone know if that's legal? Seems like the textbook definition of malware. Here's the article from some guys blog, Ryan Parman. Instructions are simple enough for anyone to follow. Here's the link, this worked for me: http://blog.ryanparman.com/2011/07/07/remove-comcastxfinity-start-page-from-firefox-mac/