Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm using yahoo email on firefox but cannot download or save doc file attachments

  • 1 reply
  • 7 have this problem
  • 8 views
  • Last reply by Ziggy Maes

more options

Emails that I have received on my yahoo account contain attachments, saved as word documents or powerpoint or pdf files. Today, when I tried to download these files, the daownloading software could not recognise the file format in any of the files (I tried with twenty different files), and therefore could not download or save the files. The pop up window simply states "Resolving...." and does not change at all. Please assist me to download file attachments on emails that come through yahoo, when I use Firefox as my browser.

Emails that I have received on my yahoo account contain attachments, saved as word documents or powerpoint or pdf files. Today, when I tried to download these files, the daownloading software could not recognise the file format in any of the files (I tried with twenty different files), and therefore could not download or save the files. The pop up window simply states "Resolving...." and does not change at all. Please assist me to download file attachments on emails that come through yahoo, when I use Firefox as my browser.

All Replies (1)

more options

Hi there,

Please take a look at this article (Manage file types and download actions in Firefox). Let us know if it worked!

Regards, Ziggy