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How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

Posted

Running Firefox 3.6.13 on MS XP, Home Edition, version 2002, Service Pack 3. Somehow, I started getting Yahoo Search screen on opening a new tab, I don't know how this happened - maybe I was not as diligent as I should have been on installing something and Yahoo 'sneaked in'. So, looking on Firefox support I followed the following tip: (1) Select Firefox Tools; (2) Select Add-ons; (3) Uninstall Yahoo Toolbar; (4) Disabled Freeze.com NetAssistant. However, I'd now like to remove Freeze.com NetAssistant from my add-ons list but cannot as the Uninstall button is 'greyed-out'.

Additional System Details

Installed Plug-ins

  • Allows browsing on RealArcade sites with Mozilla browsers.
  • np-mswmp
  • BBC iPlayer Plugin
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Winamp Application Detector
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0E)

More Information

I have tried:
(1) to uninstall in Safe Mode (can't uninstall, Uninstall button is still 'greyed-out');
(2) looked to remove the appropriate folder, {1266764D-FC4F-4FA7-B63B-884D53B1680F}, in \Profiles\i2szmemp.default\extensions\ (folder name found on the 'about:support' screen under 'Extensions' heading ...but the folder isn't there);
(3) searched for the above folder using MS Search on the C:\drive to remove it (MS Search can't find the folder).
Have now run out of ideas.
Any help will be gratefully received.
Many thanks.

TonyE
  • Moderator
1041 solutions 8840 answers

This add-on appears to be installed by using an external installer, that means you should be able to uninstall it by using the Windows control panel. For details of accessing the add-remove programs in Windows XP see http://support.microsoft.com/kb/307895

Question owner

Thanks for your super quick response. Apologies, I should have mentioned that I had tried that avenue (Control Panel\Add or Remove Programs) as well without any joy. Any other suggestions please? Thanks again.

xenoranger 0 solutions 4 answers

Helpful Reply

NetAssistant is uninstalled through the control panel.

Start\Control Panel\Add or Remove Programs

If it's not removed that way, Freeze.com offers a removal tool at: http://dl2.cdn2-downloads.com/support/myfreeze_removaltool.exe

Question owner

Thanks very much for the link to the removal tool but sadly it didn't work. I tried running the tool with Freeze.com NetAssistant enabled and disabled but it hasn't shifted it from the Add-Ons list. Thanks again for your help though.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

See also http://kb.mozillazine.org/Uninstalling_add-ons

LikeToWin77 0 solutions 1 answers

DOWNLOAD "UNINSTALL TOOL" THAT IS THE NAME OF IT. IT WILL GET RID OF ANYTHING YOU WANT. THEN FOR FILES THAT ARE LOCKED THAT YOU CAN'T DELETE, DOWNLOAD "UNLOCKER" INSTALL IT AND THEN RIGHT CLICK ON THE FILE AND SELECT UNLOCKER THEN DELETE.

edsanders 0 solutions 1 answers

Helpful Reply

I removed this w/ revo uninstaller. It is in the menu under "Net Assistant" not Freeze. The same may be true for Windows add/remove, but I'm not a big fan of Microsoft, so I don't use a lot of their stuff. Is it possible to prevent the submission of add-0ns/extensions that cannot be removed/uninstalled. I'm leery of anything that I can't remove.

sheep 0 solutions 3 answers

K.I.S 2011 flags download for removal tool as a trojan?...

wakslob 0 solutions 1 answers

Here is the solution to the problem http://dl2.cdn2-downloads.com/support/netassistant_removaltool.exe

bobhend 0 solutions 2 answers

Run Chrome. I am ditching FF because of the Yahoo tab thief and this [profanity] Net Assistant. Why can't FF fix this [profanity] horse [explitive] ?

overthinker 0 solutions 1 answers

I made a copy of my registry file (Computer --> OS (C:) --> Windows -->regedit.exe, so that if I accidentally messed up the registry, I could rename my copied version to regedit.exe again. You can also create a System Restore point before changing the registry file.

So, then I clicked on the regedit.exe and did a EDIT --> FIND (or FIND NEXT, if needed) and searched on freeze.com. When it came up, I deleted the folder it found using EDIT --> DELETE.

Maybe that will help you. I am not a "techie," so PLEASE CHECK WITH OTHERS before messing around with the registry file or make sure you have made a copy of the registry file.