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constant script errors and non-responsive

Posted

I receive constant script errors and non-responsive errors using Firefox, as do many of my friends. I am using Facebook and Mafia Wars by Zynga

Here is an example of one:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: http://www.facebook.com/profile.php?id=508888121:7

I have tried the instructions on this page http://support.mozilla.com/en-US/kb/Warning+Unresponsive+script?s=script+errors&as=s

however, I get an error message when I try to access Config and enter: Navigation to the webpage was cancelled

Please help fix this or I'm going to have to use a different browser and I like Firefox better than the other options.

Thank you.

Chosen solution

Hi Krissykk,

This is something that seems to be quite common. I've suffered it before but don't seem to anymore. Try these things:

Start Firefox in Safe Mode:

To start fixing Firefox issues, you need to start Firefox in safe mode. In safe mode, all extensions would be temporarily disabled. This would determine whether problem is due to extensions or not.

1.Click on Help Menu in Firefox.

2.Select “restart with add-ons disabled”

3.Firefox would start in safe mode.

4.Again click Help and select Restart with Add-ons Disabled

5.Press Continue

Turn Off Hardware Acceleration:

Firefox may crash or become unresponsive when using hardware acceleration. Turn off hardware acceleration to see if it fixes the problem.

1.Click on Tools | Options | Advanced panel

2.Click on General tab | Uncheck Hardware acceleration when available

3.Exit and start Firefox normally.

Check Extension Settings:

Unresponsive script error in Firefox can appear due to extension settings. Follow the steps given below to check extension settings.

1.Click on Tools menu | Add-ons

2.Select Extensions panel in Add-ons Manager tab

3.For extension that is causing problem | Options

4.Check if there is an option to solve the problem | If found

5.Save and restart Firefox

Update Extensions:

Unresponsive Script error in Firefox can appear due to outdated extensions in Firefox, follow the steps given below to update extensions.

1.Click on Tools | Add-ons

2.Select Extensions Panel from Add-ons Manager

3.Click on Find Updates | Install the updates, if found

4.Restart Firefox after installation is complete.

Update Java:

Another reason behind unresponsive script error in Firefox can be outdated version of Java on your system. Download the latest version of version of Java and install it.

I hope this helps you out, these steps seem to keep my browser running fine.

Read this answer in context 2

Additional System Details

This happened

Every time Firefox opened

This started when...

A few days ago and has not stopped.

Installed Plug-ins

  • Garmin Communicator Plug-In 2.9.2.0
  • np-mswmp
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50917.0
  • MSN® Toolbar
  • Office Live Update v1.5
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

More Information

as per above from your support page. I have also updated Adobe flash per your request.

Question owner

How do I get answers to this question? Can someone please tell me how to find the post to my question? This has gone on long enough. Thank you Krissykitkat@hotmail.com

Jeff007x 1 solutions 1 answers

Chosen Solution

Hi Krissykk,

This is something that seems to be quite common. I've suffered it before but don't seem to anymore. Try these things:

Start Firefox in Safe Mode:

To start fixing Firefox issues, you need to start Firefox in safe mode. In safe mode, all extensions would be temporarily disabled. This would determine whether problem is due to extensions or not.

1.Click on Help Menu in Firefox.

2.Select “restart with add-ons disabled”

3.Firefox would start in safe mode.

4.Again click Help and select Restart with Add-ons Disabled

5.Press Continue

Turn Off Hardware Acceleration:

Firefox may crash or become unresponsive when using hardware acceleration. Turn off hardware acceleration to see if it fixes the problem.

1.Click on Tools | Options | Advanced panel

2.Click on General tab | Uncheck Hardware acceleration when available

3.Exit and start Firefox normally.

Check Extension Settings:

Unresponsive script error in Firefox can appear due to extension settings. Follow the steps given below to check extension settings.

1.Click on Tools menu | Add-ons

2.Select Extensions panel in Add-ons Manager tab

3.For extension that is causing problem | Options

4.Check if there is an option to solve the problem | If found

5.Save and restart Firefox

Update Extensions:

Unresponsive Script error in Firefox can appear due to outdated extensions in Firefox, follow the steps given below to update extensions.

1.Click on Tools | Add-ons

2.Select Extensions Panel from Add-ons Manager

3.Click on Find Updates | Install the updates, if found

4.Restart Firefox after installation is complete.

Update Java:

Another reason behind unresponsive script error in Firefox can be outdated version of Java on your system. Download the latest version of version of Java and install it.

I hope this helps you out, these steps seem to keep my browser running fine.

Helpful Reply

Thank you Jeff for your response. However, that question is 1 year old and I no longer have that problem. I hope that your answer will help others.