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Firefox will not allow page printing since today's update. Why? I can still print from Thunderbird and I.E.

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do I expect to get a solution to this problem?

I re installed Firefox 3.6.12 and get the same result. It will not allow me to print a page. When I pull down print preview all I get is a grey screen. Help!

do I expect to get a solution to this problem? I re installed Firefox 3.6.12 and get the same result. It will not allow me to print a page. When I pull down print preview all I get is a grey screen. Help!

Modified by BobMiller

Chosen solution

Sometimes it is necessary to Reset all the prefs for the printer that isn't working correctly, prefs for other printers shouldn't need to be reset.

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More Information

I re installed Firefox 3.6.12 and get the same result. It will not allow me to print a page. When I pull down print preview all I get is a grey screen. Help!

Question owner

I uninstalled v3.6.12 and installed the new beta 4. Same problem. Noow I am back to 3.6.12 and the problem persists. Thisp roblem only occurs with Firefox. Not Thunderbird or Internet exploer.

I uninstalled v3.6.12 and installed the new beta 4. Same problem. Noow I am back to 3.6.12 and the problem persists. Thisp roblem only occurs with Firefox. Not Thunderbird or Internet exploer.

Question owner

Safari prints also. How about a little help here!!!

Safari prints also. How about a little help here!!!
the-edmeister
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How about a little patience? Sometimes it takes more than an hour to get an answer.

When you initiate printing with {Ctrl + P} is your printer selected in the Printer - Name box at the top?

http://kb.mozillazine.org/Problems_printing_web_pages

How about a little patience? Sometimes it takes more than an hour to get an answer. When you initiate printing with {Ctrl + P} is your printer selected in the Printer - Name box at the top? http://kb.mozillazine.org/Problems_printing_web_pages

Question owner

Thanks for the response. Sorry if I seem impatient. This is the first time I have done this. Yes. Correct printer. Then ejects a blank sheet of paper. As I said, printing works fine in all other programs except Firefox (including all other browsers on this computer)

Thanks for the response. Sorry if I seem impatient. This is the first time I have done this. Yes. Correct printer. Then ejects a blank sheet of paper. As I said, printing works fine in all other programs except Firefox (including all other browsers on this computer)
the-edmeister
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Helpful Reply

Try the '''''reset''''' described here: <br /> http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Question owner

Well I had high hopes for this one, but no cigar. The exact symptoms I get are as follows: When there is a Firefox page I wish to print I go to File and pull the drop down menu. I click print preview and get only a gray screen. Of course if I click print I get a blank page. I tried the reset procedure above to no avail.

Well I had high hopes for this one, but no cigar. The exact symptoms I get are as follows: When there is a Firefox page I wish to print I go to File and pull the drop down menu. I click print preview and get only a gray screen. Of course if I click print I get a blank page. I tried the reset procedure above to no avail.

Question owner

Well now when I look for print print printer it is gone and when I try to print firefox doesn't seem to know there is a printer. So now I have another problem.

Well now when I look for print print printer it is gone and when I try to print firefox doesn't seem to know there is a printer. So now I have another problem.
the-edmeister
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Is your printer still selected in the Printer - Name box?

If not, can you select it and print?

Is your printer still selected in the Printer - Name box? If not, can you select it and print?

Question owner

After I did the print.print.printer reset and re booted Firefox the entry print,print.printer was gone. It is no longer there. Firefox no longer knows there is a printer connected to the computer. The printer still works fine in all other applications. Now how do I get Firefox to recognize the printer again?

After I did the print.print.printer reset and re booted Firefox the entry print,print.printer was gone. It is no longer there. Firefox no longer knows there is a printer connected to the computer. The printer still works fine in all other applications. Now how do I get Firefox to recognize the printer again?

Question owner

When I tried to print this page by using print from the drop down menu in "File" I get a message that says Firefox can't print this. Then the normal print window appears and when I click on this, a message "printing" appears and a blank page is ejected from the printer.

When I tried to print this page by using print from the drop down menu in "File" I get a message that says Firefox can't print this. Then the normal print window appears and when I click on this, a message "printing" appears and a blank page is ejected from the printer.

Question owner

Now when I go to about:config print.print.printer has returned with the correct name of my printer, but Firefox will still not allow printing of a page.

Now when I go to about:config print.print.printer has returned with the correct name of my printer, but Firefox will still not allow printing of a page.
the-edmeister
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When you did the reset, did clear all the print.printer preferences, or just the main pref - print.print_printer ? Sometimes they all need to be reset.

When you did the '''''reset''''', did clear all the '''print.printer''' preferences, or just the main pref - '''print.print_printer '''? Sometimes they all need to be '''reset'''.

Question owner

Just the main print.print.printer entry. There are 113 other print .printer entries. Are you saying I should reset all of them?

Just the main print.print.printer entry. There are 113 other print .printer entries. Are you saying I should reset all of them?
the-edmeister
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5420 solutions 40431 answers

Chosen Solution

Sometimes it is necessary to Reset all the prefs for the printer that isn't working correctly, prefs for other printers shouldn't need to be reset.

Sometimes it is necessary to Reset all the prefs for the printer that isn't working correctly, prefs for other printers shouldn't need to be reset.

Question owner

Success!!!

You are great. I was really afraid I would have to abandon Firefox which I have been using for years. Thanks for your help and patience.

Bob

Success!!! You are great. I was really afraid I would have to abandon Firefox which I have been using for years. Thanks for your help and patience. Bob
the-edmeister
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You're welcome. I look forward to the day that Mozilla writes all new print-related code so we don't have to deal with problems like this.

You're welcome. I look forward to the day that Mozilla writes all new print-related code so we don't have to deal with problems like this.

Question owner

Thanks again. I just don't know what caused this to happen.

Bob

Thanks again. I just don't know what caused this to happen. Bob
chily3 0 solutions 1 answers

I have reset all printer lines - still will not print anything page or even selection

I have reset all printer lines - still will not print anything page or even selection
madtowncon 0 solutions 1 answers

This worked quickly and easily! Thank you!

This worked quickly and easily! Thank you!
k-stor42 0 solutions 2 answers

Hi,

Since I jumped to Firefox 3.6.12, I was unable to print or preview anything but blank pages from various WebSites. IE8 prints these perfectly... :-/

My problem was solved just by selecting, in my (French Language Interface) FireFox Tools > Outils > Options > Contenu , Polices et Couleurs, Police par Défaut, the value Times New Roman instead of the preset value Roman.

Don't ask why. When I put it back to Roman, it kept printing blank pages ! So, I reset the field to Times New Roman and it works fine : no need to use IE8 for printing those Web screens anymore !

Cheers.

Hi, Since I jumped to Firefox 3.6.12, I was unable to print or preview anything but blank pages from various WebSites. ''IE8 prints these perfectly... :-/'' My problem was solved just by selecting, in my (French Language Interface) FireFox Tools '''> Outils > Options > Contenu , Polices et Couleurs, Police par Défaut''', the value '''Times New Roman''' instead of the preset value '''Roman'''. Don't ask why. When I put it back to Roman, it kept printing blank pages ! So, I reset the field to Times New Roman and it works fine : no need to use IE8 for printing those Web screens anymore ! Cheers.

Modified by k-stor42