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Quicktime (already installed) not found

  • 4 replies
  • 146 have this problem
  • 12 views
  • Last reply by cvhorie

cvhorie
cvhorie
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I am on a page (below) which asks me to download plugin. When I do the Quicktime download page is started, but it is already installed. When I download and repair Quicktime, and return to the page, Quicktime is still not found. When I go through the Firefox plugin service, the message is "no plugins installed, Apple Quicktime Not available Manual install" which takes me to the Apple download page. When I try to download from here, Firefox keeps coming up with an error message, "To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier." no matter what Apple page is shown. I then downloaded with Opera and installed Quicktime. Quicktime is listed in Firefox's list of plugins, but it is still not found when called by the page.

I am on a page (below) which asks me to download plugin. When I do the Quicktime download page is started, but it is already installed. When I download and repair Quicktime, and return to the page, Quicktime is still not found. When I go through the Firefox plugin service, the message is "no plugins installed, Apple Quicktime Not available Manual install" which takes me to the Apple download page. When I try to download from here, Firefox keeps coming up with an error message, "To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier." no matter what Apple page is shown. I then downloaded with Opera and installed Quicktime. Quicktime is listed in Firefox's list of plugins, but it is still not found when called by the page.

Chosen solution

That is a TIFF file and QuickTime can't display such a file in Firefox.

You can look at AlternaTIFF - http://www.alternatiff.com/

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All Replies (4)

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

That is a TIFF file and QuickTime can't display such a file in Firefox.

You can look at AlternaTIFF - http://www.alternatiff.com/

cvhorie
cvhorie Question owner
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Thank you. The solution and plugin works perfectly. You answered a question I did not know I did not know was there. It would be very helpful if you could walk me through how you solved this problem.

A couple of questions remain. How did Firefox: 1. determine that Quicktime was needed, when it was not? 2. forget that quicktime was already installed as a plugin?

cor-el
cor-el
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You're welcome

I looked at the page source code to see what kind of file the plugin wanted to display and noticed the .tiff file extension. It is a known problem that QuickTime can't handle such a file. QuickTime unfortunately reports that it supports TIFF files (there is a check box in the QT Preferences), but that doesn't work. In the past the same could happen with .SWF (Flash) files that QT tried to handle and that caused a 'Q?' to appear. It is possible that it works on a Mac with TIFF, but it doesn't work on Windows.

cvhorie
cvhorie Question owner
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Thank you again. In ignorance, it is always difficult to know where the fault lies. Blaming the tools is often the first reaction, but not always wrong.