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Firefox does not print the target frame in PeopleSoft Enterprise or Campus Soultions Portals

Posted

When using PeopleSoft Enterprise Portal or Campus Solutions Portal Firefox does not print the target frame. PeopleSoft utilizes iframes and has indicated this is the technology path they will follow. On each page is a header, footer, and left menu. Content is displayed in the target after it is selected from the left menu. This issue prevents users from using the standard print preview or print functionality.

Modified by geoffp

Additional System Details

Sites Affected

https://myred.nebraska.edu/psp/myred/NBL/HRMS/c/COMMUNITY_ACCESS.CLASS_SEARCH.GBL?INSTITUTION=NEUNL

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

When using print or print preview the only thing that prints is the header. Users can right click in the frame and print the frame. The issue is not present in IE or Chrome.

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Helpful Reply

Right-click the area you want to Print or Preview and select This Frame > Show this Frame Only and all you'll see is that Frame.

Helpful Reply

We need the standard print and print preview functionality that all of our end users are already familiar with to work. We have a large end user group that is frustrated this functionality is available in IE and Chrome, but not Firefox.