X
Tap here to go to the mobile version of the site.

Support Forum

My google toolbar is unresponsive and when I open Tools > Add-ons, a pop-up appears saying unresponsive script, which is followed by firefox crashing

Posted

When I try a search using my google toolbar it becomes unresponsive, and when I open Tools > Addons, a pop-up appears saying unresponsive script, which is followed by firefox crashing. How do I fix this?

When I try a search using my google toolbar it becomes unresponsive, and when I open Tools > Addons, a pop-up appears saying unresponsive script, which is followed by firefox crashing. How do I fix this?

Modified by Noah_SUMO

Chosen solution

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • np-mswmp
  • npdivxplayerplugin
  • 6.0.12.775
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npmnqmp 989898989877
  • Shockwave Flash 10.1 r82
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.2.40
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50524.0
  • NPWLPG
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update
  • Veoh Web Video Player Browser Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1

More Information

Morbus 135 solutions 2340 answers

Chosen Solution

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal? Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins. If you need support for one of your add-ons, you'll have to contact its author. If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.
WillB 0 solutions 1 answers

Helpful Reply

I removed google-toolbar, which became totally non-responsive and did not work AT ALL -- with a repeating warning of a script error (script has stopped running): Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623

  • Note: this happened when I installed updates that were found for Personas and Foxmarks
I removed google-toolbar, which became totally non-responsive and did not work AT ALL -- with a repeating warning of a script error (script has stopped running): Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623 *Note: this happened when I installed updates that were found for Personas and Foxmarks
cor-el
  • Top 10 Contributor
  • Moderator
15460 solutions 140017 answers

You can try to delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.

You can try to delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox [[Profiles|profile folder]] to reset the extensions registry. New files will be created when required. See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.
bilbobill 0 solutions 1 answers

I have the exact same behavior. Is this a Google Toolbar problem or a Firefox problem. Does this need to be reported to Google as well?

I have the exact same behavior. Is this a Google Toolbar problem or a Firefox problem. Does this need to be reported to Google as well?
jghent 0 solutions 2 answers

Same happened to me with persona upgrade.

Same happened to me with persona upgrade.
jghent 0 solutions 2 answers

Helpful Reply

Started Firefox in safe mode with disable add-on checked. Opened Add-ons and disabled Persona. Restarted Firefox normally. I no longer receive the script warning. I can now open Add-ons and Google toolbar now works. Running Window XP SP3

Started Firefox in safe mode with disable add-on checked. Opened Add-ons and disabled Persona. Restarted Firefox normally. I no longer receive the script warning. I can now open Add-ons and Google toolbar now works. Running Window XP SP3

Modified by jghent

Cheng Wang
  • Administrator
  • Moderator
34 solutions 435 answers

This is caused by an incompatibility between Google Toolbar and Personas Plus when Personas plus tries to update. Start in Troubleshoot Firefox issues using Safe Mode, disable personas plus and restart.

The personas plus update has been disabled for now (and if you already installed it, you can just disable it as detailed above).

This is caused by an incompatibility between Google Toolbar and Personas Plus when Personas plus tries to update. Start in [[safe mode]], disable personas plus and restart. The personas plus update has been disabled for now (and if you already installed it, you can just disable it as detailed above).

Modified by Cheng Wang

klamdigger 0 solutions 1 answers

I can't access addons to disable them in safe or normal mode. It all happened after getting a persona update. My Google search and toolbar is screwy now as well. I can't unload it or delete it, so I can reload it. Biggest problem is no access to addons, so I can't do any problem solving there.

I can't access addons to disable them in safe or normal mode. It all happened after getting a persona update. My Google search and toolbar is screwy now as well. I can't unload it or delete it, so I can reload it. Biggest problem is no access to addons, so I can't do any problem solving there.
maewkaew 0 solutions 1 answers

Thanks jghent. I had the same problem described above with google toolbar totally unresponsive (and most the buttons on it not even showing) and inability to access add ons window and annoying script error message that would freeze up the program & I'd have to kill Firefox via Process Explorer / task mgr. I followed your instructions to start in safe mode with add ons disabled, then disabled Personas and now my Google Toolbar is back .

Prior to that I had tried deleting the files cor-el had suggested and restarting but that seemed to have no effect on this problem.

So until there is something that will make them compatible I'll live without Personas since that's just cosmetic.

Thanks again for sharing the suggestion.

Thanks jghent. I had the same problem described above with google toolbar totally unresponsive (and most the buttons on it not even showing) and inability to access add ons window and annoying script error message that would freeze up the program & I'd have to kill Firefox via Process Explorer / task mgr. I followed your instructions to start in safe mode with add ons disabled, then disabled Personas and now my Google Toolbar is back . Prior to that I had tried deleting the files cor-el had suggested and restarting but that seemed to have no effect on this problem. So until there is something that will make them compatible I'll live without Personas since that's just cosmetic. Thanks again for sharing the suggestion.
born2mow 0 solutions 1 answers

The latest version Personas interferes with Google Toolbar. You have to disable Personas. I had to uninstall and re-install the toolbar just to get the add-on list to display so I could disable it. Then everything was fine.

The latest version Personas interferes with Google Toolbar. You have to disable Personas. I had to uninstall and re-install the toolbar just to get the add-on list to display so I could disable it. Then everything was fine.
msb 0 solutions 1 answers

same thing happened to me but also colorful tabs were disabled. I reloaded firefox and now it will not open

same thing happened to me but also colorful tabs were disabled. I reloaded firefox and now it will not open
Astaroth 0 solutions 1 answers

I think born2mow has it. I am not sure how it all started, but Forecast Fox and Google toolbar stopped working (or loading for that matter) sometime last week). Only when Personas16 was removed did Google toolbar work correctly after re-enabling. Personasxx might be conflicting with several other add-ons.

I think born2mow has it. I am not sure how it all started, but Forecast Fox and Google toolbar stopped working (or loading for that matter) sometime last week). Only when Personas16 was removed did Google toolbar work correctly after re-enabling. Personasxx might be conflicting with several other add-ons.
KMRocky 0 solutions 1 answers

I had this problem too, google toolbar was unresponsive. When I tried to go to add-ons to uninstall it firefox would freeze then crash.

To fix it, I ran firefox in safe mode, chose tools then add-ons and uninstalled the toolbar. It no longer crashes now but I still can't use the google toolbar.

I had this problem too, google toolbar was unresponsive. When I tried to go to add-ons to uninstall it firefox would freeze then crash. To fix it, I ran firefox in safe mode, chose tools then add-ons and uninstalled the toolbar. It no longer crashes now but I still can't use the google toolbar.
dcalves1 0 solutions 1 answers

Same here. Having a similar problem with Firefox 3.6.9. Continually freezing up and unresponsive. I deselected "Google Toolbar" and so far . . . the browser is working as it should.

Same here. Having a similar problem with Firefox 3.6.9. Continually freezing up and unresponsive. I deselected "Google Toolbar" and so far . . . the browser is working as it should.

Modified by dcalves1