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How can I remove Softonic search from Firefox start up page?

Posted

I downloaded a program called Softronic by mistake. On instalation a Malware warning appeared. I have used various means of uninstalling Softronics. But it now always appears on the startup page of Firefox instead of Firefox. How can I get Softronic off the Firefox page?

This happened

Every time Firefox opened

Additional System Details

Installed Plug-ins

  • -Image Control Plugin for viewing images on Ancestry.com. Version 1.0.0.1
  • 1.7.0069.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • 4.0.50524.0
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

Extensions
Name
Version
Enabled
ID
Ancestry.com Advanced Image Viewer 1.0.0.1 true support@ancestry.com
AVG Safe Search 9.0.0.845 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.504.019.002 true avg@igeared
ColorfulTabs 4.6.2 true {0545b830-f0aa-4d7e-8820-50a4629a56fe}
Fasterfox Lite 3.8.2Lite true FasterFox_Lite@BigRedBrent
Firefox Showcase 0.9.5.5 true {89506680-e3f4-484c-a2c0-ed711d481eda}
Ghostery 2.2.1 true firefox@ghostery.com
IE Tab 1.5.20090525 false {77b819fa-95ad-4f2c-ac7c-486b356188a9}
Interclue 1.6.1.3 true
Java Console 6.0.04 false
Java Console 6.0.07 false
Java Console 6.0.13 false
Java Console 6.0.16 true
Java Console 6.0.17 true
Java Console 6.0.20 true
Java Quick Starter 1.0 false jqs@sun.com
Microsoft .NET Framework Assistant 0.0.0 true {20a82645-c095-46ed-80e3-08825760534b}
Move Media Player 1.0.0.071101000055 false moveplayer@movenetworks.com
Softonic-Eng7 Toolbar 2.7.1.3 true {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3}
Extensions
Name
Version
Enabled
ID
Ancestry.com Advanced Image Viewer 1.0.0.1 true support@ancestry.com
AVG Safe Search 9.0.0.845 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.504.019.002 true avg@igeared
ColorfulTabs 4.6.2 true {0545b830-f0aa-4d7e-8820-50a4629a56fe}
Fasterfox Lite 3.8.2Lite true FasterFox_Lite@BigRedBrent
Firefox Showcase 0.9.5.5 true {89506680-e3f4-484c-a2c0-ed711d481eda}
Ghostery 2.2.1 true firefox@ghostery.com
IE Tab 1.5.20090525 false {77b819fa-95ad-4f2c-ac7c-486b356188a9}
Interclue 1.6.1.3 true
Java Console 6.0.04 false
Java Console 6.0.07 false
Java Console 6.0.13 false
Java Console 6.0.16 true
Java Console 6.0.17 true
Java Console 6.0.20 true
Java Quick Starter 1.0 false jqs@sun.com
Microsoft .NET Framework Assistant 0.0.0 true {20a82645-c095-46ed-80e3-08825760534b}
Move Media Player 1.0.0.071101000055 false moveplayer@movenetworks.com
Softonic-Eng7 Toolbar 2.7.1.3 true {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3}
Name
Firefox
Version
3.6.8
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ancestry.com Advanced Image Viewer 1.0.0.1 true support@ancestry.com
AVG Safe Search 9.0.0.845 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.504.019.002 true avg@igeared
ColorfulTabs 4.6.2 true {0545b830-f0aa-4d7e-8820-50a4629a56fe}
Fasterfox Lite 3.8.2Lite true FasterFox_Lite@BigRedBrent
Firefox Showcase 0.9.5.5 true {89506680-e3f4-484c-a2c0-ed711d481eda}
Ghostery 2.2.1 true firefox@ghostery.com
IE Tab 1.5.20090525 false {77b819fa-95ad-4f2c-ac7c-486b356188a9}
Interclue 1.6.1.3 true
Java Console 6.0.04 false
Java Console 6.0.07 false
Java Console 6.0.13 false
Java Console 6.0.16 true
Java Console 6.0.17 true
Java Console 6.0.20 true
Java Quick Starter 1.0 false jqs@sun.com
Microsoft .NET Framework Assistant 0.0.0 true {20a82645-c095-46ed-80e3-08825760534b}
Move Media Player 1.0.0.071101000055 false moveplayer@movenetworks.com
Softonic-Eng7 Toolbar 2.7.1.3 true {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3}
Cannot copy the required information

Moses
  • Top 10 Contributor
  • Moderator
126 solutions 1361 answers

You can remove the Softronic home page by going to Tools>Options>General>Home Page and delete the url that has the Softronic page. And click on Revert to default

Shawn
  • Moderator
41 solutions 524 answers

But it now always appears on the startup page of Firefox instead of Firefox"

Can you please explain this?


I would also like to see a screenshot of your issue - http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

After you have saved the screenshot, click Browse located on the bottom of your reply text box.

Try to restore the default Home Page. Let me know what your original Home page was.

1. On the menu bar, located on top of Firefox, select Tools | Options

2. Confirm you are in the General Panel

3. Click Restore to Default

4. Finally, click OK

Modified by Shawn

Moses
  • Top 10 Contributor
  • Moderator
126 solutions 1361 answers

Also if it is malware as you said in your description details use these links to get rid of Malware.

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx

Modified by Moses

FrankMayberry 0 solutions 1 answers

I have the Firefox start page back, but there is still a softonic search bar in the upper left. How do I get rid of the softonic program. Even though I have got the toolbar off and the search page off, the program is still in there. Frank

sudheer.tupilli 0 solutions 1 answers

goto Tools->Options-> and clear the content in HomePage. next restart the firefox 3.6.13

nibake 0 solutions 1 answers

Do not allow softonic to install anything on your computer. I thought softonic was a trustworthy company but it is not. I used their downloader to download a file and the softonic donwloader installed malware on my computer. Beware!

yoguilours 0 solutions 1 answers

Control pannel - remove programs - look for softonic and then remove it