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Using Firefox 3.6.6 in Windows 2000 Professional SP4 my PC crashes with the Blue Screen of Death when I select PRINT on the Printer Dialog box, when trying to Print: Printer friendly pages. Error shown:*** STOP: 0x000000C2 (0x00000007,0x00000D8A,0xE34E476

Posted

Using Firefox 3.6.6 in Windows 2000 Professional SP4 my PC crashes with the Blue Screen of Death when I select PRINT on the Printer Dialog box, when trying to Print: Printer friendly pages. Error shown:*** STOP: 0x000000C2 (0x00000007,0x00000D8A,0xE34E4760,0xE34E4768) BAD_POOL_CALLER

== Every time I attempted to Print from several sites

Using Firefox 3.6.6 in Windows 2000 Professional SP4 my PC crashes with the Blue Screen of Death when I select PRINT on the Printer Dialog box, when trying to Print: Printer friendly pages. Error shown:*** STOP: 0x000000C2 (0x00000007,0x00000D8A,0xE34E4760,0xE34E4768) BAD_POOL_CALLER == Every time I attempted to Print from several sites

Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days
20
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.co.uk/
browser.startup.homepage_override.mstone
rv:1.9.2.6
extensions.lastAppVersion
3.6.6
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
places.last_vacuum
1278765254
privacy.sanitize.migrateFx3Prefs
true
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false

Morbus 135 solutions 2340 answers

Hello Phillip.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

Also, Windows 2000 support has just been dropped (from Microsoft, Firefox 3.5 and 3.6 are still supported for Windows 2000 by Mozilla), so it is recommended that you switch to a supported operating system.

EDIT: You may want to check for your printer drivers too. If it's only when you print, maybe it crashes because of the drivers... Does the printer work with other software?

Hello Phillip. It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal? Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins. If you need support for one of your add-ons, you'll have to contact its author. Also, Windows 2000 support has just been dropped (from Microsoft, Firefox 3.5 and 3.6 are still supported for Windows 2000 by Mozilla), so it is recommended that you switch to a supported operating system. EDIT: You may want to check for your printer drivers too. If it's only when you print, maybe it crashes because of the drivers... Does the printer work with other software?