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FireFox 4 Crashes When Started (Both Normal and Safe Mode)

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When I open up FireFox 4 (both in normal mode and safe mode) it crashes within a few seconds. It is a fresh install of FireFox 4 but I also have FireFox 3.6 installed as well. The report that was given is:

Add-ons: elemhidehelper@adblockplus.org:1.0.6,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1, :1.2,testpilot@labs.mozilla.com:1.0rc1,{8545daff-ad1e-493f-a37e-eed1ac79682b}:1.0,msntoolbar@msn.com:6.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b1 BuildID: 20100630141702 CrashTime: 1279002364 EMCheckCompatibility: true Email: micahn@internode.on.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1278990773 ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 38 StartupTime: 1279002344 Theme: classic/1.0 Throttleable: 1 URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official Vendor: Mozilla Version: 4.0b1

I have Windows 7 32bit

When I open up FireFox 4 (both in normal mode and safe mode) it crashes within a few seconds. It is a fresh install of FireFox 4 but I also have FireFox 3.6 installed as well. The report that was given is: Add-ons: elemhidehelper@adblockplus.org:1.0.6,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1, :1.2,testpilot@labs.mozilla.com:1.0rc1,{8545daff-ad1e-493f-a37e-eed1ac79682b}:1.0,msntoolbar@msn.com:6.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b1 BuildID: 20100630141702 CrashTime: 1279002364 EMCheckCompatibility: true Email: micahn@internode.on.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1278990773 ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 38 StartupTime: 1279002344 Theme: classic/1.0 Throttleable: 1 URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official Vendor: Mozilla Version: 4.0b1 I have Windows 7 32bit

Chosen solution

1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.

2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing. http://support.mozilla.com/en-US/kb/Managing+Profiles

IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.

Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:

Download Firefox Portable Test to your hard drive and double click the FirefoxPortableTest_4.0_Beta_#_English.paf.exe file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder. The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running. http://portableapps.com/apps/internet.../test

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Additional System Details

Installed Plug-ins

  • -getplusplusadobe16263
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • 4.0.50524.0
  • Bing Bar
  • Office Live Update v1.5
  • NPWLPG
  • Google Update
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 FireDownload/2.0.1 Firefox/3.6.6 FireTorrent/2.0.1

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Question owner

I have the same problem, I have windows 7 x64

I have the same problem, I have windows 7 x64
the-edmeister
  • Top 25 Contributor
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5425 solutions 40485 answers

Chosen Solution

1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.

2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing. http://support.mozilla.com/en-US/kb/Managing+Profiles

IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.

Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:

Download Firefox Portable Test to your hard drive and double click the FirefoxPortableTest_4.0_Beta_#_English.paf.exe file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder. The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running. http://portableapps.com/apps/internet.../test

1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it. 2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.'' [http://support.mozilla.com/en-US/kb/Managing+Profiles] IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public. Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #: Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder. The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running. [http://portableapps.com/apps/internet/firefox_portable/test]
double-A 0 solutions 1 answers

I have a new Toshiba Tecra laptop with Windows 7 pr0 x64. Firefox installs fine but will not load at all. Immediate crash every time. I've tried every compatibility mode and elevating the priveleges, no success. I've also tried every other fix that other users have encountered and nothing will work at all. Quite disappointed FF has not recognized/resloved this issue. It's not like Win7 x64 was released yesterday.

I have a new Toshiba Tecra laptop with Windows 7 pr0 x64. Firefox installs fine but will not load at all. Immediate crash every time. I've tried every compatibility mode and elevating the priveleges, no success. I've also tried every other fix that other users have encountered and nothing will work at all. Quite disappointed FF has not recognized/resloved this issue. It's not like Win7 x64 was released yesterday.