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PDF Files crash Firefox

  • 5 replies
  • 4 have this problem
  • 48 views
  • Last reply by Moby Dick

AnonymousUser
AnonymousUser

The fix for a crash problem with pdf files does not work (the file nsBrowserOpt.dll does not exist in the specified location). Firefix crashes and does NOT leave a crash report every time I click on a page that is a pdf file. What else should I try?

This happened

Every time Firefox opened

== Not sure but has been a while

The fix for a crash problem with pdf files does not work (the file nsBrowserOpt.dll does not exist in the specified location). Firefix crashes and does NOT leave a crash report every time I click on a page that is a pdf file. What else should I try? == This happened == Every time Firefox opened == Not sure but has been a while

All Replies (5)

Moby Dick
Moby Dick
  • Moderator

Please give me the crash report ID. Press CTRL+ L to Go to the address bar then type about:crashes.

Copy and paste the entire page here and I will be able to figure out your problem

Chris Ilias
Chris Ilias
  • Moderator

If the crash reporter does not come up, it is likely not a crash. Is your version Adobe Reader up to date?

AnonymousUser
AnonymousUser Question owner

to Moses: There is no listing for the pdf crashes but here it is anyway:

Remove All Reports Submitted Crash Reports 




       Report ID
       	Date Submitted
     



   bp-5710d602-88e5-4bda-b9d9-7dd192100615	6/15/2010	1:43 PM

bp-7c7bc6c1-c464-4e8c-b1ca-9ff632100611 6/11/2010 11:53 AM bp-8471b92b-43d7-44f8-9780-991d92100608 6/8/2010 3:15 PM bp-956babe1-bb8b-423e-b4ab-879f12100526 5/26/2010 11:04 AM bp-1e513120-3d76-48c3-9908-c4dae2100526 5/26/2010 11:04 AM bp-c075a93e-e94f-4b91-aad9-f7be82100526 5/26/2010 8:28 AM bp-6c5598c8-ce97-4768-b40f-c595d2100525 5/25/2010 9:35 AM bp-f167d019-a020-4227-8e44-dd7742100525 5/25/2010 9:34 AM bp-52a9ef5d-ae98-4f50-ae5e-802d72100519 5/19/2010 12:10 PM bp-494952d2-66a5-49fb-b399-9da512100519 5/19/2010 12:10 PM bp-4265fd08-4f4d-42a2-af09-bfa742100506 5/6/2010 1:39 PM bp-777d390a-6cc4-4206-8e45-3a3152100506 5/6/2010 1:39 PM bp-182b28bb-c3b3-4798-8d06-01b992100430 4/30/2010 4:33 PM bp-1c16b57f-248f-4253-bf47-fe7372100430 4/30/2010 4:20 PM bp-427aea96-0b96-4efc-b107-a1e0a2100430 4/30/2010 4:19 PM bp-1a4fa80e-c339-4b0a-bbca-d25962100408 4/8/2010 12:30 PM bp-cdd7d56b-0a55-470b-95d5-1d0392100408 4/8/2010 12:30 PM bp-0426f2fb-9508-4df7-bb34-74d662100408 4/8/2010 12:26 PM bp-98afacb8-88e3-4060-91e7-1e3ac2100402 4/2/2010 9:50 AM bp-360ac6dc-5b3d-4e61-846d-c20f72100402 4/2/2010 9:43 AM bp-59fa1fc5-396e-4f28-a311-021642100329 3/29/2010 1:28 PM bp-1cd76b89-5b74-451f-a70a-c2e442100324 3/24/2010 9:09 AM 42a270cd-761e-4ae0-8855-aaa1bc843b29 3/23/2010 10:36 PM bp-e099be29-4aeb-4eda-95e0-105c62100323 3/23/2010 11:40 AM bp-1dd95a52-5803-447a-bb8d-4f68c2100323 3/23/2010 11:25 AM bp-df810f8c-c949-4b67-b81b-58bf12100319 3/19/2010 5:03 PM bp-1e5584f0-e821-439c-ac46-716152100315 3/15/2010 8:16 AM bp-d2b06f3f-9fb4-4055-a3a8-0c6992100315 3/15/2010 8:15 AM bp-d6c4da41-2df0-415a-9f57-8f9aa2100310 3/10/2010 4:55 PM bp-0dd3ae93-9ae3-47a0-947e-7f68a2100310 3/10/2010 4:55 PM bp-de5a7af7-7cdb-4818-a229-58f872100309 3/9/2010 3:15 PM bp-d993b5f0-74b7-4093-8143-5f3b42100309 3/9/2010 3:10 PM bp-3f7e28ee-c1a8-4e56-b0f6-421882100309 3/9/2010 8:01 AM bp-ef9edf71-6db6-433a-a46f-f1fd32100226 2/26/2010 4:44 PM bp-5e4d5a22-78fa-453a-9429-84b202100225 2/25/2010 8:45 AM bp-2e450c2c-8552-4d5b-b440-a29612100225 2/25/2010 8:44 AM bp-5456ecea-98b2-453e-b2c6-5bd782100224 2/24/2010 1:05 PM bp-44822a6d-9cb2-4883-bfd9-dce8f2100224 2/24/2010 1:05 PM bp-8839845b-4f69-4ea1-a215-78a682100224 2/24/2010 1:04 PM bp-17219e71-9b99-4024-a82d-270532100222 2/22/2010 2:39 PM bp-162509d2-5189-42cb-bd89-09c0a2100222 2/22/2010 2:39 PM



No crash reports have been submitted.

This application has not been configured to display crash reports. The preference breakpad.reportURL must be set.

AnonymousUser
AnonymousUser Question owner

Chris_Ilias Adobe Reader 9.3.2

AnonymousUser
AnonymousUser Question owner

Dear Mozilla, When I open a PDF link and I close the PDF document, my Firefox crashes instantly. Pls help.