X
Tap here to go to the mobile version of the site.

Support Forum

when prompted by FF I downloaded the 3.6.6 update, but FF refuses to install it when i restart it

Posted

I'm running FF 3.6.4 with Windows Vista Home Premium. When prompted to download FF 3.6.6 I did, but when I restart FF it refuses to install FF 3.6.6, saying it cannot until I quit FF. But this happens even when I restart Windows, i.e. when FF is definitely not running.

This happened

Every time Firefox opened

== I downloaded FF 3.6.6 from within FF 3.6.4, using check for updates.

I'm running FF 3.6.4 with Windows Vista Home Premium. When prompted to download FF 3.6.6 I did, but when I restart FF it refuses to install FF 3.6.6, saying it cannot until I quit FF. But this happens even when I restart Windows, i.e. when FF is definitely not running. == This happened == Every time Firefox opened == I downloaded FF 3.6.6 from within FF 3.6.4, using check for updates.

Additional System Details

Installed Plug-ins

  • -Cooliris embedded in a tab
  • np-mswmp
  • 1.9.0042.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

More Information

extensions are ai roboform, avg safe search, checkplaces, colorfultabs, cooliris, evernote web clipper, java console, last pass, secure login, stumbleupon, tv-fox, xmarks, xmarks searchtabs

mattlem 5 solutions 25 answers

What you can do is download the latest version here. Install it as normal. Your problem should be fix.

What you can do is download the latest version [http://firefox.com here]. Install it as normal. Your problem should be fix.