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I get hsi erorr message every time I load Firefox ...

  • 3 replies
  • 58 have this problem
  • 36 views
  • Last reply by Morbus

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Issue

I have another kind of problem with Firefox

Description

I get this message every time I load Firefox. Clicking OK starts up the browser OK:- onload error TypeError: TcFfUpdates.getTcPluginsInstance().onBrowserStarted is not a function

This happened

Every time Firefox opened

I installed the previous update.

Troubleshooting information

onload error TypeError: TcFfUpdates.getTcPluginsInstance().onBrowserStarted is not a function

Firefox version

3.6.6

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729)

Plugins installed

  • -Adobe Acrobat Plug-In Version 7.00 for Netscape
  • Coupons, Inc. Coupon Printer DLL
  • Java(TM) Platform SE binary
  • ScorchPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • DivX Web Player
  • GEPlugin
  • Picasa plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Google Update
  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Chosen solution

Barry, I didn't suggest you to disable one of your add-ons. I asked you to run Firefox in safe mode, to easily (and, crucially, temporarily) disable all add-ons. This is just for diagnostic purposes at this point.

But it's great that you've fixed your problem though.

Read this answer in context 👍 2

All Replies (3)

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Hello Barry.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

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Well, here's a thing. I did as you suggested, and disabled one of my add-ons, this one being Scrapbook as I have never used it yet. When I rebooted Firefox, the problem I reported remained except that I had now also lost ALL my add-ons! Tried number of reboots, same thing. Then, purely coincidentally, I removed McAfee from my PC and instead installed Zone Alarms's new Extreme Security Internet Security Suite, and ever since then my Firefox problem has disappeared and all is OK again.

Strange! - Could it be a compatibility problem between McAfee and Firefox? Anyway, the problem has gone away. Thanks for your suggestions. Barry

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Chosen Solution

Barry, I didn't suggest you to disable one of your add-ons. I asked you to run Firefox in safe mode, to easily (and, crucially, temporarily) disable all add-ons. This is just for diagnostic purposes at this point.

But it's great that you've fixed your problem though.