I cannot enter my ID and password at citicards.com? I was able to for over a year but now I can't. I was told by Citicard it was a problem with Firefox. What can I do?
I cannot enter my ID and password at citicards.com? I was able to for over a year but now I can't. I was told by Citicard it was a problem with Firefox. What can I do?
== About five months ago when I tried to pay my bill online. It has happened every month since.
All Replies (1)
"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies" --- Start Firefox in Use Troubleshoot Mode in Firefox to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")