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when i open firefox a software download 3.0.19 appears consistently

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  • Last reply by Morbus

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when I open firefox a software update window appears 3.0.19 recommending me to download and install ... I have OK#d this several times... but the window keeps on appearing each time I open firefox

This happened

Every time Firefox opened

Chosen solution

Hello Alice.

For some reason, your Firefox is not updating correctly. See this support article and see if it helps:

http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6

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Chosen Solution

Hello Alice.

For some reason, your Firefox is not updating correctly. See this support article and see if it helps:

http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6

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See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\ (updates) C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\ (updates)

"Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders, use %APPDATA% in the File name field. See also http://kb.mozillazine.org/Show_hidden_files_and_folders