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Mozilla VPN icon shows in browser but says I have to download again, nuy I'm a paid up subcriber

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James replied 55 minutes ago
oransen
oransen

Mozilla VPN icon shows in browser but says I have to download again, but I'm a paid up subscriber. It used to work. The "stand alone" VPN works.

Mozilla VPN icon shows in browser but says I have to download again, but I'm a paid up subscriber. It used to work. The "stand alone" VPN works.
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James
James
  • Moderator
  • Top 10 Contributor

If you are referring to the subscription based Mozilla VPN app https://vpn.mozilla.org and not the built-in VPN in desktop Firefox.

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link can also be found at top at Ask a Question > Mozilla VPN. Just make sure you are signed into the Mozilla Account that has the Mozilla VPN subscription to use the form.

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