The printing of my forms changed in using my POS program Lightspeed after you updated
I used lightspeed POS program. We have specialized forms that print out for us created by a third-party developer working with light speed. A few months back you updated Firefox and it changed our printing where the forms do not print exactly like before. Can this be fixed by you?
All Replies (3)
It could be related to the Firefox update, especially if the forms rely on specific print or page layout settings. I’d compare the same form in another browser first. If it prints correctly there, that points more toward a Firefox compatibility issue, and the Lightspeed or third party developer may need to adjust the form rather than Firefox itself.
Can I do this, or is it something only a third-party developer can do, which they claim they can do but is cost-prohibitive? It's definitely a Firefox compatibility issue.
Ideally you'd let the vendor know they should contact Mozilla (file a bug, reach webcompat in a chat, etc.) about the incompatibilities — so that they could provide a minimal reproduction example to understand what might have changed over time.
If you can provide a snapshot of a page that then standalone still reproduces the issue, you can file that yourself directly if you want to skip the vendor. (Oftentimes e.g. How to save a web page "complete" option is enough to capture the issue in a local shareable copy.)
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