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Incoming Thunderbird email being directed to "Purchases" folder instead of Inbox.

T

Using Win 11, Desktop. As of last night, all my incoming email is being directed to a folder I created "Purchases", instead of the Inbox.

Help

Using Win 11, Desktop. As of last night, all my incoming email is being directed to a folder I created "Purchases", instead of the Inbox. Help

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Chosen Solution

Hello everyone. I created this Help Issue.

I just found the problem. I looked at my filters, and found a filter targeting incoming messages SUBJECT with a blank. Then it directed those messages be sent to "Purchases".

I deleted the filter and messages are now going to the INBOX.

I have no idea how this happened.

Thanks, Tom

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