Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

unable to retrieve bookmarks to tool bar

Konstantina Papadea replied
amenachem

on my imac ventura 13 7 8 after a power outage my bookmarks vanished..follwed instructions to restore by going to menu,bookmarks,manage,and on library page after hitting restore nothing happens..please advise

on my imac ventura 13 7 8 after a power outage my bookmarks vanished..follwed instructions to restore by going to menu,bookmarks,manage,and on library page after hitting restore nothing happens..please advise

All Replies (3)

If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update or reinstall.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

thank you for your time...before i tried tis i restarted my computer and the problem resolved itself..i will however keep your notes and suggestions if this happens again

Happy it's back to working properly. Have good one now.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.