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Pay pal e-mails go to Trash not inbox

Thunderbird Junk email and spam
david replied
teddies3331
teddies3331

All e-mails from Pay pal go into trash. Have marked as Not Junk but this has not helped. Needed e-mail from Pay pal today to pick up a click & collect order but didn't receive any e-mail. Tried to log in to Pay pal on Android phone not desktop PC as I usually do. Kept sending codes to my e-mail address to log in but I received nothing. Wasn't until I had come home and accessed Thunderbird on my PC that I found them all in the Trash. Luckily store gave me my order and I didn't have to go back.

All e-mails from Pay pal go into trash. Have marked as Not Junk but this has not helped. Needed e-mail from Pay pal today to pick up a click & collect order but didn't receive any e-mail. Tried to log in to Pay pal on Android phone not desktop PC as I usually do. Kept sending codes to my e-mail address to log in but I received nothing. Wasn't until I had come home and accessed Thunderbird on my PC that I found them all in the Trash. Luckily store gave me my order and I didn't have to go back.

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david
david
  • Top 10 Contributor

Three possibilities: your email provider sent it to trash, or your phone sent it to trash, or thunderbird sent it to trash. To check this out, I suggest shutting down phone and thunderbird, log into paypal to get an email verification, then check your email via the email provider's website. If still in inbox, open phone and check mail. If still in inbox, then start thunderbird to see if thunderbird put it in trash. If thunderbird did it, the easy solution is to create a filter for paypal.

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