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Ticket ID 400399

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by david
  • Open

whenson
whenson

This is the third time I am sending this request for support. Here was my original request:

"I am a Spectrum user for Internet/email in the US. I recently migrated from Windows 10 to Windows 11. On both platforms I am a Thunderbird user for my email client. My settings are for IMAP (port 993 for incoming and 587 for outgoing) on both Spectrum and Thunderbird. Since migration I am no longer able to successfully send messages but am receiving fine. I have been on Spectrum's help desk and can successfully send and receive messages but when I try to send anything from Thunderbird the send request fails after several minutes. I need help! This is very frustrating."

The first time, I received a response from Manu Audino (Mozilla Support) who told me that his team's responsibility is to assist with restoring access to Mozilla accounts and subscription services. Manu gave me the link for Thunderbird support which is took me here. So I ask again for support to resolve my problem for sending out email messages. Since sending another request for help I have received nothing. I need help!

This is the third time I am sending this request for support. Here was my original request: "I am a Spectrum user for Internet/email in the US. I recently migrated from Windows 10 to Windows 11. On both platforms I am a Thunderbird user for my email client. My settings are for IMAP (port 993 for incoming and 587 for outgoing) on both Spectrum and Thunderbird. Since migration I am no longer able to successfully send messages but am receiving fine. I have been on Spectrum's help desk and can successfully send and receive messages but when I try to send anything from Thunderbird the send request fails after several minutes. I need help! This is very frustrating." The first time, I received a response from Manu Audino (Mozilla Support) who told me that his team's responsibility is to assist with restoring access to Mozilla accounts and subscription services. Manu gave me the link for Thunderbird support which is took me here. So I ask again for support to resolve my problem for sending out email messages. Since sending another request for help I have received nothing. I need help!

All Replies (1)

david
david
  • Top 10 Contributor

To clarify, the startup page that is displayed every time you start Thunderbird has a button title 'Get Help, which would have taking you here. Instead, it appears you went to the site that gives support for fee-paid services, which does NOT include Thunderbird. I see you posted here yesterday and again today. Posting twice does not help. We are volunteers here, the same as you, giving time to assist. Your primary support is Spectrum, but I acknowledge their support is so bad that I wonder why people continue to use their email service. Anyway, if you post screenshot of your SMTP server settings pane, that may provide sufficient information for someone here to respond. I regret your frustration and know this can be frustrating. Thank you.

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