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I have purchased Mozilla VPN for my 2017 Macbook air running IOS MOnterey 12.7.6. Turns out the laptop will not support the VPN. I can not use the VPN ! How do I get my money back? Mozilla Receipt ZPJQWEQ-0001 purchase March 31/26.

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  • Last reply by TyDraniu
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Can not use the modzilla VPN purchased for my 2017 Macbook Air. Operating system will not support it! Required credit card reversal for Mozilla receipt ZPQWEQ-0001 March 31/26.

Thanks Tom Wirsz

Can not use the modzilla VPN purchased for my 2017 Macbook Air. Operating system will not support it! Required credit card reversal for Mozilla receipt ZPQWEQ-0001 March 31/26. Thanks Tom Wirsz

All Replies (1)

Yes, Mozilla VPN is available for macOS 13 and up. To request refund please follow How do I request a refund for Mozilla VPN?

And if you want, check out this version, it should work -> https://archive.mozilla.org/pub/vpn/releases/2.23.1/mac/

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