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My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

Thunderbird App crash
andymokcv replied
andymokcv
andymokcv

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

Every time I did the mentioned, Thunderbird prompts the normal window of my laptop's folders, but it disappear in a second with the Thunderbird crash and quit.

This situation happened after I installed MS365 on my laptop.

I did try the below: 1. Reset attachment directory - mail.compose.attach.dir 2. Run in trouble shooting mode 3. Repair folder index 4. Clear cache

Anyone can help please?

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email. Every time I did the mentioned, Thunderbird prompts the normal window of my laptop's folders, but it disappear in a second with the Thunderbird crash and quit. This situation happened after I installed MS365 on my laptop. I did try the below: 1. Reset attachment directory - mail.compose.attach.dir 2. Run in trouble shooting mode 3. Repair folder index 4. Clear cache Anyone can help please?

All Replies (2)

Ed
Ed
  • Top 25 Contributor
  • Moderator

Doe that still happen if you disable your antivirus app?

andymokcv
andymokcv Question owner

Chosen Solution

Hi Ed,

Thank you for your suggestion. I tried to disable the anti-virus app but the situation remains.

I tried to backup my email profile / folders and re-install 115.18.0 but the situation remains.

Then I tried to upgrade to 128.14.0esr (32-bit) that is running normal so far with my finger cross.

Anyway, thank you again!

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