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outgoing mail from Thunderbird is sent but never arrives

  • 3 replies
  • 0 have this problem
  • Last reply by david

Hello, I just moved my email host from Microsoft to Bluehost and I am having trouble getting Thunderbird set up correctly. I can send and receive from Bluehost webmail, and I can receive in Thunderbird, but not send. I can reply successfully, but all sent mail from Thunderbird shows as sent but never arrives.

I am running Windows 10 and using Thunderbird 140.7.1esr

Any help would be great. Thank you!

John

Hello, I just moved my email host from Microsoft to Bluehost and I am having trouble getting Thunderbird set up correctly. I can send and receive from Bluehost webmail, and I can receive in Thunderbird, but not send. I can reply successfully, but all sent mail from Thunderbird shows as sent but never arrives. I am running Windows 10 and using Thunderbird 140.7.1esr Any help would be great. Thank you! John
Attached screenshots

All Replies (3)

Have you tried sending to yourself? A possibility that exists with all web-hosted email accounts is that the appropriate security settings, such as DKIM and SPF, may not be properly configured, causing the email to be rejected. If messages to yourself are not being received, I encourage you to contact Bluehost tech support to investigate.

I have only been sending to myself using a different email address as the recipient. The bluehost online webmail works perfectly, so I assumed it was not their settings that needed adjusting. From my perspective, only Thunderbird is having an issue, so I assumed it must be a setting in Thunderbird that needs attention.

Was that a wrong assumption?

Thank you for the suggestion though. I will follow up with Bluehost in the meantime to see if they have any insight as well.

Modified by johnk311y2020

Webmail does not use the same setup configuration. If you send from yourself to yourself and the mail doesn't appear, bluehost is rejecting it. If there was a configuration problem, bluehost would not have accepted the message for sending.

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