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Account Order

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  • Last reply by Mapenzi

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I am using version 146.0.1. When I try to change accounts order from "Account Settings" by dragging and dropping the account and restart TB then it is returning to previous order. So I am not able to change the accounts order. Thank you. Ulvi

I am using version 146.0.1. When I try to change accounts order from "Account Settings" by dragging and dropping the account and restart TB then it is returning to previous order. So I am not able to change the accounts order. Thank you. Ulvi

Chosen solution

The order of accounts is saved in the prefs.js file (image) I cannot reproduce this issue and I don't have a solution besides editing the prefs.js or modifying the order in the config editor which should only be done after backing up this file.

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If it is reordered when done, but reverts when restarted, that is an indication that thunderbird is being prevented from updating settings at shut down. That is usually caused by a VPN or an anti-virus attempting interference. If you use an antivirus other than the default Windows antivirus, or a VPN, please adjust settings to bypass email checking. you can sometimes verify this by seeing if there is more than one prefs.js in the profile (such a prefs-1.js, prefs-2.js). click help>troubleshootinginformation, scroll to 'profile folder', click 'open folder'. You will now be in the profile. Is there just one prefs.js there?

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Thank you David for support. Actually when I change order in Account Settings, close the tab and re-open I see it reverted (without closing TB). When i checked Profile Folder there are several prefs.js files (prefs, prefs-1, ..prefs-3.js) but pref-x files are very old dated. pref.js is new. I tried to close protection in ESET and tried again but it was same.

Thanks

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If I understand, you change order of accounts, close the account settings pane, then reopen the account settings pane, and the order is as it was before, all without shutting thunderbird down. That feature works on my 146, so my first suggestion is to restart in troubleshoot mode and see if the reorder works then. That might indicate an addon interfering.

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I tried troubleshoot mode but same. I upgraded from 142 to 146. May be my installation is not good. Thank you for support.

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It is very likely something minor, but I am not seeing it. But, I'm not the sharpest tool in the shed. I will see if I can locate someone with more expertise who might see the issue.

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Try this: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete or rename folderTree.json, restart TB, see if the account order in the Folder Pane retains edits.

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Thanks sfhowes. I tried renaimng folderTree.json and folderCache.json also but result is same. Folder Pane still doesn't retain edits.

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Chosen Solution

The order of accounts is saved in the prefs.js file (image) I cannot reproduce this issue and I don't have a solution besides editing the prefs.js or modifying the order in the config editor which should only be done after backing up this file.

Modified by Mapenzi

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Thank you Mapenzi. Editing prefs.js file modified the order. I think my problem caused by an uninstalled add-on "Owl". It still seems there are some lines in prefs.js file from "Owl".

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Ulvi Temel said

It still seems there are some lines in prefs.js file from "Owl".

This must be rare in modern Thunderbird versions. Certain add-ons in early Thunderbird versions added many preferences in the prefs.js file. I remember using the config editor to clean up their numerous leftovers after deleting them from the add-ons manager.

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