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New printer will not print emails

  • 3 replies
  • 0 have this problem
  • 45 views
  • Last reply by kim85

kim85
kim85
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I have a new Brother printer MFC-L3780CDW. I can print from Foxfire internet, I can print from Microsoft Word. I can go to my Comcast online account and print emails, but I cannot print an email from Thunderbird from my desk top. I right click the email to bring up the menu. I select print and nothing happens. It dont bring up a print preview window to select printer. It does nothing. My old printer was also a Brother MFC, just an older model. everything worked fine. I called brother and they say since everything else prints it must be a problem in the Thunderbird Application

I have a new Brother printer MFC-L3780CDW. I can print from Foxfire internet, I can print from Microsoft Word. I can go to my Comcast online account and print emails, but I cannot print an email from Thunderbird from my desk top. I right click the email to bring up the menu. I select print and nothing happens. It dont bring up a print preview window to select printer. It does nothing. My old printer was also a Brother MFC, just an older model. everything worked fine. I called brother and they say since everything else prints it must be a problem in the Thunderbird Application

Chosen solution

Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB, see if it prints to the system default printer.

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All Replies (3)

Lin
Lin
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Just a couple of things to try, I don't know how effective they will be. Assuming you are using Windows 11...

  • Go to Settings | Bluetooth & Devices | Printers & Scanners | Printer Preferences . Turn OFF the option "Let Windows manage my default printer." This setting lets applications change your default printer. I would never want that to happen - I want to choose it and I want it to stick.
  • Scroll up and select your new printer and make sure it's designated as Default.

Does that help?

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB, see if it prints to the system default printer.

kim85
kim85 Question owner
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I had already done the first solution suggestion and it did not solve the problem but I appreciate the suggestion. The chosen suggestion did solve the problem . Thanks to both for the help

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