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sync not working

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  • Last reply by jonzn4SUSE

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My account won't sync my old passwords and browser history. I recently reinstalled windows and when I tried to sign in to my mozilla account my data wasn't there.

My account '''won't sync my old passwords and browser history'''. I recently reinstalled windows and when I tried to sign in to my mozilla account my data wasn't there.

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But whenever I reinstalled windows and re-signed in to firefox before it saved all my history and stuff. What happened this time?

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Sorry, but if your data is not on another device, there is nothing we can do. I blame Mozilla for not making more of an effort to repeatedly warn users that Sync is not a backup service. That's why my data is in more than one version of Firefox and on multiple devices. see old screenshot

Sync Firefox data https://support.mozilla.org/en-US/kb/sync

Modified by jonzn4SUSE

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So there is no way I can get any of that back? I had a lot of important passwords and information on that browser and since it synced before I just assumed it would work this time.

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Unfortunately no.

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