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Mozilla cancellation?

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I received an email threatening to cancel Firefox because of inadequate usage. Is this for real or a scam? I do use Firefox but, perhaps not enough for Mozilla's rules? I would regret losing this privilege. Thanks.

I received an email threatening to cancel Firefox because of inadequate usage. Is this for real or a scam? I do use Firefox but, perhaps not enough for Mozilla's rules? I would regret losing this privilege. Thanks.

Chosen solution

It is not about your Firefox web browser but about your Mozilla Account as this support.mozilla.org site is one of the places you use a Mozilla Account for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account

Mozilla periodically deletes inactive accounts per their retention policies. If you haven’t signed in or used your account after two years, your account could be scheduled for deletion. You may want to check out Mozilla account deletion due to inactivity.

That said, by using your Mozilla account to sign in and post a question here, your account should be safe.

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Chosen Solution

It is not about your Firefox web browser but about your Mozilla Account as this support.mozilla.org site is one of the places you use a Mozilla Account for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account

Mozilla periodically deletes inactive accounts per their retention policies. If you haven’t signed in or used your account after two years, your account could be scheduled for deletion. You may want to check out Mozilla account deletion due to inactivity.

That said, by using your Mozilla account to sign in and post a question here, your account should be safe.

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