Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Emails going to trash folder and won't let me move to inbox

Thunderbird Junk email and spam
Matt replied
Jessica Cummis
Jessica Cummis

I have emails from several people that are all automatically going to a trash folder and being marked read. All of them share the same domain address but from different people. If I move them to the inbox they move on their own back to the trash folder. Help! I have tried all the online advice and nothing seems to help. What can I do to stop this?

I have emails from several people that are all automatically going to a trash folder and being marked read. All of them share the same domain address but from different people. If I move them to the inbox they move on their own back to the trash folder. Help! I have tried all the online advice and nothing seems to help. What can I do to stop this?

All Replies (1)

Matt
Matt
  • Top 25 Contributor

I can only think of two causes.

A filter that moves mail from that domain to the trash. (lots of folk have these manual filter that they try and manage spam with.

Your mail provider is yahoo and they have decided that the domain is a spammer and they keep putting the mail in there.

A third option is you have an add-on from one of the antivirus vendors that has dropped the ball, this generally happens after Thunderbird updates because the antivirus companies do not follow the rules for add-ons.

Modified by Matt