Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I enter my account recovery key?

  • 1 reply
  • 1 has this problem
  • 147 views
  • Last reply by Denys

Stephanie Mortimer
Stephanie Mortimer

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

I have an account recovery key ''[removed the recovery key]'' But there is nowhere to enter this to recover my account. Why? ''Moderator note: This question has been edited to remove sensitive information.''

Modified by Denys

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Please check out Reset your Mozilla account password with Recovery Keys.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.