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My Filefolders are no longer displayed when I open TB

Wayne Mery replied
bdreagan

10-24-25 In my setup for 'BDR Office' Thunderbird has stopped displaying all my folders. How do I restore proper display. Noted fact, I have named three of my folders with preceding characters '0 -' on the given file name' so to display together in my list. Odd - these three folders are the only ones that display. See Attached. In my TB setup I have 3 emails set up and it is only the 'BDR Office' (for my email [edited from public] @reagancpa.com) that has ceased to display all my folders. Normally it appears similar to the [edited from public] @gmail.com as seen in the attached. On 10-13-25 I followed several Methods provided by Support.mozilla.org with no success. HELP! if possible phone contact would be best for me. [edited phone# from public community support forum] - Billy

10-24-25 In my setup for 'BDR Office' Thunderbird has stopped displaying all my folders. How do I restore proper display. Noted fact, I have named three of my folders with preceding characters '0 -' on the given file name' so to display together in my list. Odd - these three folders are the only ones that display. See Attached. In my TB setup I have 3 emails set up and it is only the 'BDR Office' (for my email ''''' [edited from public] @reagancpa.com''''') that has ceased to display all my folders. Normally it appears similar to the [edited from public] @gmail.com as seen in the attached. On 10-13-25 I followed several Methods provided by Support.mozilla.org with no success. HELP! if possible phone contact would be best for me. [edited phone# from public community support forum] - Billy
Attached screenshots

Modified by James

All Replies (2)

James, 10-26-2025 - My question has had no response except to edit my information. Is my problem as stated in this question 1543058 have NO SOLUTION?

Are all the folders of BDR Office subscribed?