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white listing

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  • Last reply by sfhowes

Stuart
Stuart
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I get messages in my spam/junk folders that are not spam. I have tried marking the as "Not Junk" many times but they still wind up in the junk folder. The recommendation I read in your Forum is to "white list" (or is it "whitelist" ?) them but I can't figure out how to do that. Please help.

I get messages in my spam/junk folders that are not spam. I have tried marking the as "Not Junk" many times but they still wind up in the junk folder. The recommendation I read in your Forum is to "white list" (or is it "whitelist" ?) them but I can't figure out how to do that. Please help.

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sfhowes
sfhowes
  • Top 10 Contributor
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Whitelist them through webmail settings, which controls the Spam folder, perhaps by adding the senders to webmail contacts. Anything that ends up in a Spam or Bulk folder is due to the provider's filters (TB uses a Junk folder).

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