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I have tried Everything

  • 1 reply
  • 2 have this problem
  • 14 views
  • Last reply by Paul

sisterkinderhook
sisterkinderhook
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Hi Everyone,

I have tried everything I can to get firefox to work correctly. This morning I woke up to webpages not loading correctly, my emails being unable to be opened, youtube not loading videos, and google result websites not loading. Everything was working roughly 12 hours ago.

I have tried refreshing firefox, clearing my cookies and cache, and uninstalling with revo and then reinstalling. My computer is up to date and I have tried resetting it. Is there anything I need to/ can do to get Firefox working properly again?

Thank you!

Hi Everyone, I have tried everything I can to get firefox to work correctly. This morning I woke up to webpages not loading correctly, my emails being unable to be opened, youtube not loading videos, and google result websites not loading. Everything was working roughly 12 hours ago. I have tried refreshing firefox, clearing my cookies and cache, and uninstalling with revo and then reinstalling. My computer is up to date and I have tried resetting it. Is there anything I need to/ can do to get Firefox working properly again? Thank you!

All Replies (1)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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Hi

So that this can be looked into further:

  1. Open Firefox
  2. Open a new tab and type in “about:logging” into the URL bar.
  3. Set the "Logging preset" to "Networking"
  4. Select "Logging to a file" and note the path to the log file.
  5. Click on "Start Logging".
  6. Reproduce the issue (i.e. go to the web site that is broken for you and make the bug happen in the browser)
  7. Click on "Stop Logging".
  8. Provide the link or dump files to the Firefox developers via email to necko@mozilla.com

Thank you for your help.

it would also be good to know if you are using Adblocker Ultimate in Firefox.

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