Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

System sorting incoming mail

  • 2 replies
  • 0 have this problem
  • 5 views
  • Last reply by 2dave

2dave
2dave
more options

I am using Thunderbird as my email handler. I have (at the moment) two email addresses. One with SFR and one with Cegetel, both are French providers.

Almost every incoming message to my SFR address is instantly dropped into the Deleted box. Knowing this to be incorrect sorting 99% of the time I always look in the Deleted box to see if it is a genuine message that I want to read. Although this isn't the end of the world, I still get to see the message. What is worrying me is that when I open the Deleted box to see the contents they disappear. They are deleted from the box before I can make the final decision.

Is there any way I can stop Thunderbird from doing this "pre-filtering" or at least stop it deleting the contents of the Deleted box?

I am using Thunderbird as my email handler. I have (at the moment) two email addresses. One with SFR and one with Cegetel, both are French providers. Almost every incoming message to my SFR address is instantly dropped into the Deleted box. Knowing this to be incorrect sorting 99% of the time I always look in the Deleted box to see if it is a genuine message that I want to read. Although this isn't the end of the world, I still get to see the message. What is worrying me is that when I open the Deleted box to see the contents they disappear. They are deleted from the box before I can make the final decision. Is there any way I can stop Thunderbird from doing this "pre-filtering" or at least stop it deleting the contents of the Deleted box?

All Replies (2)

Mad Maks
Mad Maks
  • Top 25 Contributor
  • Moderator
  • Locale Leader
more options

I suspect you have the spamfilter on and set it to move the messages to the trash. you can check this in your account settings.

you can also check if it is really thunderbird by going to your webmail and see if it also happen there, leave thunderbird closed while you doing that

Helpful?

2dave
2dave Question owner
more options

Thanks for the quick response to my question. I had a poke around and found the "Enable adaptive junk mail controls for this account" has been ticked. I removed the tick and hope this will do the trick. I don't know how to use "Webmail", only ever used Thunderbird. Thanks again, I will see how it goes now without any junk mail controls.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.